Director, Chargebacks & Payment Operations Expert

Mastercard Inc.; Bogotá; Presencial; COP 300.000.000 - 600.000.000; Tempo integral

Resumo da vaga

Mastercard Inc. is seeking a Director, Subject Matter Expert – Chargebacks to lead high-impact engagements across financial services and other industries.

You will guide Chargebacks and Payment Operations excellence, mentor senior teams, and shape client strategy while managing executive-level relationships. You will collaborate with Product, Business Development, and advisory teams to deliver innovative solutions, drive measurable client value, and uphold Mastercard’s leadership in payments

Qualificações

• Undergraduate degree with 15+ years of work experience
• 6+ years of specific experience in a consulting organization as a consultant (preferred)
• Seven or more years of direct industry experience; strong working knowledge of payments landscape
• Strong knowledge of Chargebacks and other Payment Operations policies and governance, processes and procedures, and technology solutions
• Experience in Chargebacks/Disputes, Customer Service management, Reconciliation and Settlement; interaction with fraud management and authorization strategies functions
• Experience coaching and managing teams across multiple consulting engagements, that involve structured problem solving and stakeholder management
• Experience managing key client relationships, including owning and developing mid and executive-level client contacts
• Knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
• Exceptional analytical and quantitative problem‑solving skills and ability to structure analyses to form data‑driven solutions to ambiguous client challenges
• Ability to manage multiple tasks and clients in a fast‑paced, deadline‑driven environment
• Advanced Word, Excel and PowerPoint skills required; data analytics expertise preferred
• Ability to communicate complex ideas effectively – both verbally and in writing – in English
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
• Ability to travel to client sites on a semi‑regular basis
• MBA or master’s degree with relevant specialization (not required)

Responsabilidades

• Lead client engagements across a range of industries and problem statements, mainly by consulting on chargebacks and payment operations
• Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Own key relationships with senior client stakeholders and independently assess client agenda, internal culture, and change readiness
• Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
• Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm’s intellectual capital
• Provide on-the-job training, coaching, and mentorship to junior consultants

Conhecimentos

Leadership

Chargebacks expertise

Payments operations

Client relationship management

Analytical skills

English communication

Formação

Bachelor's degree

Ferramentas

MS Word

MS Excel

PowerPoint

Descrição da vaga

Mastercard Inc. is seeking a Director, Subject Matter Expert – Chargebacks to lead high-impact engagements across financial services and other industries.

You will guide Chargebacks and Payment Operations excellence, mentor senior teams, and shape client strategy while managing executive-level relationships. You will collaborate with Product, Business Development, and advisory teams to deliver innovative solutions, drive measurable client value, and uphold Mastercard’s leadership in payments