Product Operations Lead, Cardholder Services

Mastercard; Bogotá ciudad; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Mastercard is seeking a Specialist, Product Operations to support the Cardholder Services program lifecycle, billing profiles, and reporting. You will collaborate with internal teams to ensure smooth operations and compliant delivery of services to customers.

The role emphasizes process improvement, documentation maintenance, and cross-functional project involvement, with a strong focus on customer experience and operational efficiency.

Qualifications

• English fluency in verbal and written communication.
• Advanced MS-Excel skills and data handling.
• Self-starter who works independently.
• Ability to thrive in fast-paced environments.
• Strong analytical and problem-solving abilities.
• Comfort with ambiguity and managing multiple tasks.

Responsibilities

• Support Cardholder Services program lifecycle operations.
• Maintain and monitor billing profiles and processes.
• Generate reports for internal and external stakeholders.
• Assist in implementing benefit and insurance programs.
• Identify efficiency opportunities and contribute to process improvements.
• Update internal procedures and documentation.
• Assist in training new team members.
• Identify and report risks or issues.
• Participate in cross-functional projects.

Skills

English fluency

Analytical skills

Data analysis

Independent worker

Attention to detail

Project coordination

Tools

MS Excel

Job description

Mastercard is seeking a Specialist, Product Operations to support the Cardholder Services program lifecycle, billing profiles, and reporting. You will collaborate with internal teams to ensure smooth operations and compliant delivery of services to customers.

The role emphasizes process improvement, documentation maintenance, and cross-functional project involvement, with a strong focus on customer experience and operational efficiency.