Cardholder Services Operations & Analytics Specialist

Mastercard Inc.; Bogotá ciudad; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Mastercard Inc. is seeking a Title and Summary Specialist, Product Operations to support Cardholder Services products. You will handle billing profiles, run internal/external reports, and coordinate implementation and benefits programs.

The role emphasizes customer experience, process improvement, and risk identification in a fast-paced setting. The successful candidate will work with cross-functional teams, contribute to documentation, and train new members as needed, leveraging strong

Qualifications

• Proficient in English (verbal and written).
• Strong analytical and data skills, able to interpret complex information.
• Experience in managing projects and supporting cross-functional teams.
• Detail-oriented with ability to multi-task in a fast-paced environment.

Responsibilities

• Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies.
• Generate reports for internal and external stakeholders.
• Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams.
• Identify opportunities to improve operational efficiency and contribute to process improvements.
• Assist in creating, updating, and maintaining internal procedures and documentation.
• Identify and report potential risks or issues.
• Participate in cross-functional projects, supporting team initiatives.
• Assist in training new team members as needed.

Skills

Analytical thinking

Data analysis

Project management

Team collaboration

Tools

MS-Excel

Job description

Mastercard Inc. is seeking a Title and Summary Specialist, Product Operations to support Cardholder Services products. You will handle billing profiles, run internal/external reports, and coordinate implementation and benefits programs.

The role emphasizes customer experience, process improvement, and risk identification in a fast-paced setting. The successful candidate will work with cross-functional teams, contribute to documentation, and train new members as needed, leveraging strong