Chargebacks Strategy Director

Mastercard Inc.; Bogotá; On-site; COP 220,000,000 - 420,000,000; Full time

Job summary

Mastercard seeks a Director, Subject Matter Expert – Chargebacks to lead engagements across financial services, focusing on chargebacks and payment operations. You will mentor teams, shape client strategy, and drive value through data-driven insights.

You will manage senior client relationships, coordinate with product and business development, and contribute to Mastercard knowledge management while advancing the firm’s capabilities in chargebacks and risk management.

Qualifications

• 15+ years of work experience in consulting or equivalent roles.
• Strong knowledge of Chargebacks and Payment Operations policies, governance, and technology solutions.
• Experience leading mid-to-senior client engagements and managing relationships with executive stakeholders.
• Excellent communication skills in English, both written and verbal; ability to draft proposals and scope opportunities.

Responsibilities

• Lead client engagements across financial services, focusing on chargebacks and payment operations.
• Develop strategies and programs for large regional and global clients using data and technology to unlock value.
• Own relationships with senior client stakeholders and assess client agenda, culture, and readiness for change.
• Coach and mentor junior consultants, and contribute to Mastercard knowledge management and best practices.

Skills

Analytical skills

Team leadership

Stakeholder management

English proficiency

Education

Bachelor's degree

MBA or master’s degree (preferred)

Tools

Excel

PowerPoint

Word

Job description

Mastercard seeks a Director, Subject Matter Expert – Chargebacks to lead engagements across financial services, focusing on chargebacks and payment operations. You will mentor teams, shape client strategy, and drive value through data-driven insights.

You will manage senior client relationships, coordinate with product and business development, and contribute to Mastercard knowledge management while advancing the firm’s capabilities in chargebacks and risk management.