Delivery Robotics Operations Lead - Real-Time Oversight

Convergys; Medellín; Presencial; COP 109.166.333 - 181.943.888; Jornada completa

Descripción de la vacante

A global technology company in Medellín is seeking an Operations Supervisor for its Delivery Robotics Operation. The role involves leading a team of Pilots operating delivery robots, ensuring operational continuity, and managing performance metrics. Candidates should have experience in real-time operations, strong leadership skills, and fluency in English. This full-time position emphasizes team development and effective communication with stakeholders, making it ideal for those adept at managing high-pressure environments.

Formación

• Proven experience as an Operations Supervisor or similar role in a BPO environment.
• Strong experience managing operational metrics and performance indicators.
• English proficiency at B2 level or higher.

Responsabilidades

• Lead, coach, and supervise a team of Pilots responsible for remote operation.
• Monitor live operations in real time, implementing timely corrective actions.
• Track and report operational KPIs to ensure productivity and quality.

Conocimientos

Leadership

Problem-solving

Analytical mindset

Operational metrics management

Effective communication

Adaptability to technology

Herramientas

Video game consoles

Remote-operated devices

Drones

Descripción del empleo

A global technology company in Medellín is seeking an Operations Supervisor for its Delivery Robotics Operation. The role involves leading a team of Pilots operating delivery robots, ensuring operational continuity, and managing performance metrics. Candidates should have experience in real-time operations, strong leadership skills, and fluency in English. This full-time position emphasizes team development and effective communication with stakeholders, making it ideal for those adept at managing high-pressure environments.