Delivery Ops Business Analyst (Relocation, Flexible Work)

Plata Card; Colombia; On-site; COP 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Relocation support

Flexible work from office or remote

Healthcare coverage

Education budget

Wellness budget

Vacation policy

Job summary

Plata Card is seeking a Business Analyst for its Origination Delivery team in Colombia. You will bridge operations, product, engineering, and analytics to digitize processes and translate business needs into product requirements.

You will partner with local teams to identify bottlenecks, build internal tools, and drive delivery quality and efficiency. The role emphasizes hypothesis-driven experimentation, data analysis, and cross-functional engagement, with on-site collaboration and relocation

Qualifications

• 3+ years of experience as a Business Analyst.
• Strong understanding of product development processes and metrics.
• Experience gathering and documenting business requirements.
• Hands-on experience with hypothesis generation, experimentation, and A/B testing.
• Strong analytical skills and ability to work with data and analytics teams.
• Willingness to work with local operational teams, including on-site visits.
• Confident use of AI tools (e.g., Claude) in daily work.
• Strong communication and stakeholder management across teams.

Responsibilities

• Translate operational needs into clear development tasks.
• Develop Ambassador Delivery scenarios and internal tools for couriers and supervisors.
• Improve ambassador performance monitoring and incentive management processes.
• Analyze workflows, collect feedback, and identify bottlenecks.
• Formulate hypotheses and run tests to improve delivery quality and conversion.
• Support digitization and optimization of operational processes.

Skills

Business analysis

Product metrics

Hypothesis generation

A/B testing

Data analysis

Stakeholder mangement

On-site collaboration

Tools

Claude AI

Job description

Plata Card is seeking a Business Analyst for its Origination Delivery team in Colombia. You will bridge operations, product, engineering, and analytics to digitize processes and translate business needs into product requirements.

You will partner with local teams to identify bottlenecks, build internal tools, and drive delivery quality and efficiency. The role emphasizes hypothesis-driven experimentation, data analysis, and cross-functional engagement, with on-site collaboration and relocation