Delivery Ops Business Analyst — Ambassador Tools & Analytics

platacard; Colombia; Hybrid; COP 113,287,000 - 226,574,000; Full time

Benefits offered by this job

Relocation support

Flexible work from office or remote

Healthcare Coverage

Education Budget

Wellness Budget

Vacation policy

Job summary

platacard is seeking a Business Analyst to join the Origination Delivery team in Colombia. You will bridge operations, product, engineering and analytics to digitize processes and translate business needs into product requirements.

You will collaborate with local teams to identify bottlenecks, build internal tools, and drive improvements in delivery quality, conversion, and ambassador efficiency, while supporting releases and post-launch analysis with cross-functional teams.

Qualifications

• 3+ years of experience as a Business Analyst.
• Strong understanding of product development processes and metrics.
• Experience translating operational needs into development tasks.
• Hands-on with hypothesis generation, experimentation, and A/B testing.
• Strong analytical skills with data reporting.
• Willingness to relocate to Colombia and work on-site with local teams.
• Proficient in English for international collaboration.
• Comfortable using Claude or other AI tools.

Responsibilities

• Gather and structure business requirements from operational teams.
• Develop Ambassador Delivery scenarios and internal tools.
• Improve ambassador performance monitoring and incentive management.
• Analyze operational workflows and identify bottlenecks.
• Formulate hypotheses and run experiments to improve delivery quality and conversion.
• Support digitization and optimization of processes.
• Define KPIs and collaborate on dashboards and reporting.
• Work with Product, Engineering, and Operations to support deployments and post-launch analysis.

Skills

Business analysis

Product development

Hypothesis generation

A/B testing

Data analysis

Stakeholder management

English communication

Tools

Claude AI

Job description

platacard is seeking a Business Analyst to join the Origination Delivery team in Colombia. You will bridge operations, product, engineering and analytics to digitize processes and translate business needs into product requirements.

You will collaborate with local teams to identify bottlenecks, build internal tools, and drive improvements in delivery quality, conversion, and ambassador efficiency, while supporting releases and post-launch analysis with cross-functional teams.