Customer Support Representative with English

Conectys; Sur; Presencial; COP 20.088.000 - 29.016.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Multi-cultural environment

Descripción de la vacante

Conectys in Colombia is seeking a Customer Support Representative to engage with customers, understand needs, provide assistance, and resolve issues across phone, email, and chat.

Join a growing BPO with a multicultural environment, opportunities to learn, grow, and build your career while contributing to customer success.

Formación

• C1 level English language (written and spoken).
• C1 level Spanish language (written and spoken).
• Curiosity and willingness to help.
• Attention to detail and customer-focused mindset.

Responsabilidades

• Offer customer support via phone, e-mail or chat.
• Answer and solve inquiries and complaints with an accurate solution.
• Follow predefined workflows and handle issues for each channel.
• Respond to inquiries within given timescales and meet deadlines.
• Take, register and solve notifications or complaints.
• Update the database with all details of each interaction.
• Participate in testing/launching/implementing new products or tools.

Conocimientos

English C1

Spanish C1

Curiosity

Attention to detail

Descripción del empleo

Is English your strength and you’re passionate about helping people?

As a Customer Support Representative, you are part of the Operations team, the center of our business. In this customer-focused role, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail or chat
• Answer & solve customers’ inquiries & complaints by offering an accurate solution
• Follow predefined workflows & handle issues specific to each communication channel
• Respond to all customers inquiries within given timescales and efficiently meet deadlines
• Take, register & solve notifications or complaints
• Update the database with all the details about each customer interaction
• Participate in testing/launching/implementing new working products or tools

What will make you successful for the role:

• A C1 level of English Language (both written & spoken)
• A C1 level of Spanish Language (both written & spoken)
• Curiosity, always looking for solutions
• Attention to detail and “willing-to-help” attitude

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.