Customer Success Manager (CSM) - Macedonia

Insight Assurance; Oriental; Presencial; COP 66.960.000 - 111.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Professional growth opportunities

Descripción de la vacante

Insight Assurance is seeking an experienced Customer Success Manager in Colombia to build strong client relationships, guide customers through compliance journeys, and identify opportunities to expand services.

You will collaborate with internal teams to ensure timely delivery of audits across SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR, and related frameworks. English bilingual required; SaaS and compliance automation experience is a plus.

Formación

• Bachelor's degree required.
• 3+ years in a client-facing role such as customer success, account management, or sales.
• Ability to quickly grasp compliance frameworks and learn deeply.
• Strong organizational and time management in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience with SaaS products is a plus.
• Experience with a compliance automation software is a plus.
• Familiarity with SOC, ISO, PCI, HIPAA, GDPR is a plus.
• CRM software (Salesforce/HubSpot) preferred.
• English bilingual required.

Responsabilidades

• Serve as primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements.
• Be able to identify needs for additional services.
• Work closely with internal teams to ensure the timely delivery of services to clients.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.
• Ensure clients are satisfied with our services, and identify opportunities for upselling.

Conocimientos

Client facing

SaaS experience

CRM tools (Salesforce/HubSpot)

Bilingual English

Strong communication

Organizational skills

Problem solving

Multi-client management

Learning mindset

Educación

Bachelor's degree

Herramientas

Salesforce

HubSpot

Descripción del empleo

Candidates must be available to work EST business hours.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks.

We're not your traditional audit firm — we're tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Inc. 500 lists, Insight Assurance is one of the fastest-growing global audit firms, with 220+ professionals supporting nearly 2,500 clients across the Americas, EMEA, and APAC.

Position Description

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals.

Responsibilities

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements
• Be able to identify needs for additional services
• Work closely with internal teams to ensure the timely delivery of services to clients
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience
• Ensure clients are satisfied with our services, and identify opportunities for upselling

Requirements

• Bachelor's degree
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales
• Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry.
• Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally
• Excellent problem-solving skills, with the ability to identify and address client concerns and issues
• Ability to manage many clients and projects simultaneously
• Experience working with SaaS products and services is a plus
• Experience working with a compliance automation software solution is a plus
• Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus
• Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred
• Bilingual in English

• We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.