Customer Success Manager

TP; Bogotá; Remote; COP 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Remote work modality

Growth opportunities in a global environment

Job summary

A global digital business services company in Colombia is looking for a Change Management & Customer Success Manager to drive user adoption and satisfaction across its AI and digital products. The role involves implementing structured change-management initiatives, tracking performance metrics, and collaborating with various teams. The ideal candidate has 5+ years in related roles and a bachelor’s degree. This position offers remote work and growth opportunities in a global environment.

Qualifications

• 5+ years of experience in Change Management, Customer Success, or Transformation roles, ideally in AI, digital, or technology environments.
• Certification in Change Management (Prosci, ACMP) desirable.
• Familiarity with AI and digital transformation concepts.

Responsibilities

• Support the design and implementation of structured change-management plans.
• Coordinate communications and readiness sessions.
• Track adoption and performance metrics, gather user feedback.
• Partner with Enablement and Product teams to deliver training.
• Maintain dashboards to measure adoption and usage trends.
• Identify resistance in change programs and recommend actions.
• Ensure alignment between Product, Delivery, and Operations teams for each deployment.

Skills

Change Management

Customer Success

Communication

Teamwork

Proficiency in Excel/Sheets

Proficiency in PowerPoint

CRM tools knowledge

Education

Bachelor’s degree in Business Administration, Organizational Psychology, Communication, or related field

Certification in Change Management (Prosci, ACMP) desirable

Tools

Power BI

Salesforce

ServiceNow

Job description

Customer Success Manager

JOIN TP AS A Change Management & Customer Success Manager!

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment.

We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

Overview

The Change Management & Customer Success Manager drives adoption, engagement, and satisfaction across TP's AI and digital product ecosystem. This role supports the planning and execution of organizational change initiatives to ensure smooth AI solution rollouts, operational readiness, and measurable client success.

Responsibilities

• Support the design and implementation of structured change-management plans for AI product adoption across internal and client environments.
• Coordinate communications, readiness sessions, and adoption activities for all impacted teams.
• Track adoption and performance metrics, gather user feedback, and elevate improvement opportunities to Product and Delivery teams.
• Partner with Enablement, PMO, and Product teams to deliver training sessions, communication campaigns, and success tracking initiatives.
• Maintain dashboards to measure adoption, CSAT, training completion, and usage trends.
• Identify resistance or risks in change programs and recommend mitigation actions.Contribute to client success reviews, ROI presentations, and case study documentation.
• Ensure alignment between Product, Delivery, and Operations teams for each deployment.

Requirements

• Academic background: Bachelor’s degree in Business Administration, Organizational Psychology, Communication, or a related field. Certification in Change Management (Prosci, ACMP) desirable.
• Experience: 5+ years of experience in Change Management, Customer Success, or Transformation roles, ideally in AI, digital, or technology environments.
• Familiarity with AI and digital transformation concepts.
• Proficiency in Excel/Sheets, PowerPoint, and dashboard tools (e.g., Power BI).
• Knowledge of change enablement or CRM tools (Salesforce, ServiceNow, etc.).

What we offer

• Remote work modality
• Growth opportunities in a global environment

If you are proactive, enjoy working in a team, and want to be part of a constantly learning environment, we are looking for you!

Apply now and take the next step to join TP, the best Great Place To Work in Colombia!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management, Administrative, and Consulting
• Industries: Business Consulting and Services, Outsourcing and Offshoring Consulting, and Technology, Information and Media