Customer Success Executive

BetterPros; Colombia; Remote; COP 207,039,000 - 286,670,000; Full time

Benefits offered by this job

Flexible remote work environment

Opportunity for growth and learning

Work with 130+ active US clients

Job summary

BetterPros is seeking an Account Manager to own and grow strategic relationships with a portfolio of U.S.-based architecture and AEC clients. This full-time role accepts remote work and requires alignment with U.S. business hours.

You will lead kick-offs, perform quarterly business reviews, and drive cross-selling while coordinating with Recruiting to manage candidate searches and placements.

Qualifications

• Bachelor’s degree in Architecture or related AEC discipline with hands-on project experience.
• Experience with U.S.-based AEC companies and understanding of U.S. construction phases.
• Proficient in Revit, BIM, AutoCAD and construction documentation.

Responsibilities

• Manage commercial and operational relationship with assigned client accounts.
• Lead Kick-Off meetings for new clients and roles within existing accounts.
• Run quarterly reviews with leadership and provide performance and financial reports.
• Identify cross-selling and upsell opportunities, including new profiles and expanded services.
• Define monthly billable-hours forecasts and monitor workload deviations.
• Create and manage candidate search tickets with Recruiting through shortlist, interviews, and selection.
• Lead or co-lead resolution of client and professional issues, mediating conflicts as needed.
• Maintain accurate records of all client interactions in HubSpot.

Skills

Account management

Client relationship management

Business development

Forecasting

Executive-level communication

Architecture domain knowledge

Education

Bachelor’s degree in Architecture

Tools

HubSpot

Revit

BIM

AutoCAD

Job description

Are you a strategic, consultative professional with an architecture background and a passion for building lasting client relationships? Do you thrive in fast-paced, remote environments where you get to be both a trusted advisor and a growth driver?

We’re looking for a talented Account Manager to join our Customer Success team, owning the strategic and commercial relationship with a portfolio of U.S.-based architecture and AEC clients. You should be available to work U.S. business hours for this full-time opportunity.

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

What you will do:

• Manage the commercial and operational relationship with a portfolio of assigned client accounts.
• Lead Kick-Off meetings for new clients and new roles within existing accounts.
• Run periodic catch-up meetings with clients to review performance, analyze hours, and gather feedback.
• Prepare and lead Quarterly Business Reviews (QBRs) alongside leadership, including consolidated performance and financial reports.
• Identify and drive cross-selling and upselling opportunities, including new profiles, expanded services, and workload increases.
• Define monthly billable-hours forecasts and conduct ongoing account health reviews, monitoring workload deviations and defining corrective actions proactively.
• Create and manage candidate search tickets, collaborating closely with Recruiting through shortlist, interviews, and selection.
• Lead or co-lead the resolution of client and professional issues, mediating conflicts as needed.
• Maintain accurate, up-to-date records of all client interactions and account developments in HubSpot.

What you'll need to know:

• A bachelor’s degree in Architecture or a closely related AEC discipline, with hands-on project experience.
• Prior experience working for U.S.-based AEC companies (directly or through remote staffing/outsourcing firms), with solid
• understanding of U.S. construction phases (SD, DD, CD, CA), documentation standards, and the imperial system.
• Technical fluency in AEC tools and workflows (Revit, BIM, AutoCAD, construction documentation, rendering) sufficient to discuss projects credibly with clients and evaluate deliverables.
• Experience in account management or client relationship management, ideally within B2B services or staffing.
• Strong commercial acumen, with a track record of detecting and closing account expansion opportunities.
• An advanced English level, both written and spoken, with confidence leading executive-level conversations.
• Strong forecasting and basic financial analysis skills, along with CRM proficiency (HubSpot strongly preferred).
• High level of autonomy, organization, and process discipline, with the ability to manage multiple accounts simultaneously.
• Project management experience or a coordination role within an architecture firm.
• Prior client-facing or delivery experience at an AEC remote-staffing or outsourcing company.
• Experience running QBRs or executive business reviews.

We’ve got the opportunity, you’ve got the talent.