Customer Success Engineer - DynamicDocs (Hybrid Work Model)

Quorum Software; Bogotá; Híbrido; COP 70.000.000 - 110.000.000; Jornada completa

Descripción de la vacante

Quorum Software in Bogota, Colombia, is hiring a Customer Success Engineer – Dynamic Docs to build strong relationships with new and existing customers, manage onboarding, and provide best practices, technical support and user training on the Dynamic Docs application.

The ideal candidate will combine technical savvy with excellent communication, project management experience, and knowledge of upstream oil and gas.

Formación

• Bachelor’s degree or 4-year degree from an accredited university.
• Experience working with software products in a support, development, testing, or implementation capacity.
• Advanced Excel skills (VLOOKUP, INDEX, MATCH, IF).
• Excellent interpersonal and communication skills.
• Strong problem solving and the ability to communicate with senior stakeholders.
• Strong time management and organizational skills.
• Fluent in English, both written and verbal.
• Customer service oriented with mature judgment.

Responsabilidades

• Provide technical and customer support troubleshooting via phone and support portal; train new users and promote adoption to advocates.
• Follow and contribute to processes for onboarding new customers.
• Provide feedback to product and development teams for feature requests and improvements; participate in QA testing.
• Track time, document relationships, and manage risks in the CRM system.
• Prioritize support and development tasks and allocate time; ensure customer retention; configure the application.
• Collaborate with Dynamic Docs & Land Team, Outsourced Development Teams, and customers.
• Handle product-related customer issues and contribute to successful maintenance and development of the business.

Conocimientos

Advanced Excel

Interpersonal skills

Communication skills

Time management

Detail oriented

Problem solving

Logical thinking

Energetic

Customer service

English fluency

Educación

4 year degree

Herramientas

SQL (basic)

Descripción del empleo

Customer Success Engineer – Dynamic Docs

Location: Bogota, Colombia

Model of Work: Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their onboarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training.

Responsibilities

• Technical & Customer Support troubleshooting issues over the phone and support portal. Training of new users and consulting best practices. Graduating new customer from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives.
• Follows and contributes to processes and procedures in place to implement new customers.
• Provide feedback to product & development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects.
• Tracking time, maintaining documented relationships, and identified risks in the company CRM application.
• Prioritizing support and development tasks and allocating time. Performing actions necessary to retain customers. Configuration of Application
• Interacting with Dynamic Docs & Land Team members, Outsourced Development Teams, and Customers
• Customer issues related to the product
• Manages all resources related to the successful maintenance and development of the business
• And other duties as assigned.

Requirements

• 4 year degree from an accredited university
• Experience working with software products in a support, development, testing, or implementation capacity
• Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions)
• Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates
• Problem solving, ability to communicate with the highest level in customer organizations
• Strong written and oral communication skills
• Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
• Logical Thinker
• Energetic
• Customer Service Oriented - Responds promptly to customer needs and solicits feedback to improve service and offerings
• Demonstrates maturity and seasoned judgment
• Fluent in English, both written and verbal

Preferred Skills

• 2-3 years experience Customer Service and Application Support.
• Basic database (SQL) working knowledge.
• 3+ years of oil and gas industry experience with a detailed understanding of upstream Oil & Gas operations

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
• Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Quorum Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department