Customer Success Engineer (XIM,XDR,CSR focus)

Spire Systems; Colombia; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Spire Systems in Colombia is seeking a cybersecurity professional with strong SASE expertise to solve complex technical challenges and build lasting customer relationships.

You will leverage Netskope, Cato Networks, and Palo Alto Prisma SASE to guide deployment, optimization, and best practices, while coordinating with product, engineering, and sales teams to drive adoption and satisfaction.

Qualifications

• 6–7 years of experience in cybersecurity, information security, or networking.
• At least 3 years specifically in SASE.
• Fluency in English and local language (Spanish).

Responsibilities

• Provide technical guidance on SASE architecture, deployment, configuration, and best practices.
• Drive customer adoption, technical success, and long‑term satisfaction.
• Troubleshoot complex networking and security issues and manage critical escalations.
• Collaborate with Product, Engineering, and Sales teams to improve customer outcomes.

Skills

Advanced networking & troubleshooting

Customer-facing technical skills

English communication

Cross-functional collaboration

Tools

Netskope

Cato Networks

Palo Alto Prisma SASE

Job description

Are you a cybersecurity professional with strong SASE expertise and a passion for solving complex technical challenges while building lasting customer relationships? We’d love to hear from you!

What We’re Looking For

• 6–7 years of experience in cybersecurity, information security, or networking, including at least 3 years specifically in SASE.
• Strong hands‑on expertise in Netskope, Cato Networks, and Palo Alto Prisma SASE.
• Advanced networking, troubleshooting, and customer‑facing technical skills.
• Ability to manage critical technical escalations while maintaining and strengthening customer relationships.
• Excellent English communication skills and fluency in the local language.
• Strong customer advisory, problem-solving, and cross‑functional collaboration skills.
• Provide technical guidance on SASE architecture, deployment, configuration, and best practices.
• Drive customer adoption, technical success, and long‑term satisfaction.
• Troubleshoot complex networking and security issues and manage critical escalations.
• Collaborate with Product, Engineering, and Sales teams to improve customer outcomes.