Bilingual Customer Service Representative (English/Spanish)

Resolv Global; Soledad; On-site; COP 29,644,000 - 36,972,000; Full time

Benefits offered by this job

Independent Contract

Paid training

Weekly pay

Job summary

Resolv Global is seeking a bilingual English/Spanish customer service professional to join our on-site team in Barranquilla, Colombia. You will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

The role requires confident communication in both languages, strong problem-solving skills, and the ability to navigate online systems to provide accurate, friendly support.

Qualifications

• Bilingual in English and Spanish required for written and verbal communication.
• Experience in customer service, preferably in call centers, e-commerce, retail, or tech support.
• Strong computer navigation skills and ability to learn new systems quickly.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide product information, sizing, availability, and order questions.
• Resolve website navigation, checkout, tracking, return, and exchange issues.
• Investigate concerns and provide clear, practical solutions.
• Maintain accurate customer interaction records and escalate complex issues.

Skills

Bilingual English/Spanish

Customer service

Phone/email/chat support

E-commerce knowledge

Problem solving

Education

No formal degree specified

Tools

CRM tools

Job description

We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

The ideal candidate communicates confidently in both English and Spanish, enjoys helping people, and can navigate online systems efficiently while providing accurate, friendly, and solution-oriented support.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and chat.
• Assist customers with product information, sizing, availability, and order-related questions.
• Help resolve website navigation, checkout, tracking, return, and exchange issues.
• Investigate customer concerns and provide clear, practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution.

If you are bilingual, tech-savvy, and passionate about delivering excellent customer service, we encourage you to apply.

Compensation

• $230 USD per week
• Paid weekly in arrears
• Independent Contract
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements:

• Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.
• Strong English and Spanish communication skills, both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla, Colombia.
• Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems, customer service platforms, or CRM tools.
• Experience troubleshooting basic website, checkout, or account-related issues.