Customer Service Representative- Bilingual

Marsh Agency; Bogotá; Hybrid; COP 22,320,000 - 35,712,000; Full time

Job summary

Marsh Agency in Bogota, Colombia, is seeking an organized Insurance Client Support professional to join our hybrid team. The role combines administrative tasks, data entry, customer service, and operational support for insurance clients and sales teams, with collaboration across producers and carriers.

The position requires English proficiency and the ability to manage multiple tasks while maintaining accuracy. Office presence is required at least three days per week in Bogotá.

Qualifications

• Experience providing administrative, data entry, customer service, or operational support.
• Strong attention to detail and the ability to enter and maintain information accurately and efficiently.
• Strong written and verbal communication skills in English; bilingual English-language capability is required.
• Ability to manage multiple tasks, prioritize requests, and meet established service levels and quality expectations.

Responsibilities

• Maintain accurate account and policy information in agency and carrier systems.
• Process invoices and billing-related requests, enter data, and prepare required documentation.
• Support renewal activities and facilitate certificate of insurance requests.
• Respond to customer inquiries by phone and email, assist with routine insurance and account-related questions, and document and route requests appropriately.
• Coordinate follow-up with producers, account managers, carriers, and internal processing teams while meeting established service levels and quality expectations.

Skills

Administrative experience

Data entry

Customer service

English proficiency

Job description

We are seeking a talented individual to join our insurance client support team at Marsh. This role will be based in Bogota, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role provides administrative, data entry, customer service, and operational support for insurance clients, account management teams, and sales across multiple client programs.

You will help maintain accurate account and policy information, process billing-related requests, support renewal activities, facilitate certificate of insurance requests, and coordinate follow-up with producers, account managers, carriers, and internal processing teams.

Most programs operate from 8:00 AM to 5:00 PM Central Time, US hours. Others within a range between 7:00 AM and 7:00 PM Central Time, US hours.

This position includes all legally required benefits in accordance with Colombian labor regulations.

We Will Count On You To:

• Maintain accurate account and policy information in agency and carrier systems.
• Process invoices and billing-related requests, enter data, and prepare required documentation.
• Support renewal activities and facilitate certificate of insurance requests.
• Respond to customer inquiries by phone and email, assist with routine insurance and account-related questions, and document and route requests appropriately.
• Coordinate follow-up with producers, account managers, carriers, and internal processing teams while meeting established service levels and quality expectations.

What You Need To Have:

• Experience providing administrative, data entry, customer service, or operational support.
• Strong attention to detail and the ability to enter and maintain information accurately and efficiently.
• Strong written and verbal communication skills in English; bilingual English-language capability is required.
• Ability to manage multiple tasks, prioritize requests, and meet established service levels and quality expectations.

What Makes You Stand Out:

• Experience supporting insurance clients, account management teams, producers, carriers, or sales teams.
• Familiarity with agency, carrier, billing, or client account systems.
• Experience working across multiple client programs or in a service environment with varying account needs.

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.