Customer Service Representative

Allied Global Sandbox; Perímetro Urbano Barranquilla; Vor Ort; COP 30.000.000 - 54.000.000; Vollzeit

Zusammenfassung

RH Interior Design is seeking a Customer Experience Associate in Barranquilla to deliver a polished luxury service experience and remove obstacles for customers. You will engage high-end clients, understand their needs, and connect them with the best associates to exceed expectations while representing the RH brand with professionalism.

Proficiency with Mac OS, IOS, Microsoft Office, Salesforce and Google Applications, plus a flexible schedule including evenings and weekends, are required to

Qualifikationen

• 1+ years of experience in Customer Service, luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven; driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Aufgaben

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

Kenntnisse

Customer Service

Communication

Relationship Building

Problem Solving

Prioritization

Attention to Detail

Tools

Salesforce

Microsoft Office

Google Apps

Mac OS

iOS devices

Jobbeschreibung

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

Responsabilities:

Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism

Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations

Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded

Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships

Qualify and educate potential design customers on services offered by RH Interior Design Skills and qualifications

Job requirements

1+ years of experience in Customer Service, high-end furniture and luxury retail preferred

Poise and confidence to interact with high-end customers while maintaining confidentiality

People and relationship-driven Driven to deliver first-class service and exceed customer expectations

Ability to recognize and respond to multiple priorities

Exceptional analytical, problem-solving and decision-making skills

Strategic, highly organized and results-oriented

Excellent verbal and written communication skills

Commitment to Quality with exceptional attention to detail

Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications

Willingness to work a flexible schedule, including evenings, weekends and holidays