Senior Travel Consultant

Two Travel; Cartagena de Indias; On-site; COP 33,480,000 - 44,640,000; Full time

Job summary

Two Travel is seeking a Travel Designer in Cartagena to handle client services, create detailed itineraries, coordinate providers, reservations, boats and staff to deliver exceptional experiences. You will be the main contact during trips and work with a reservations manager and concierge team.

The ideal candidate has a bachelor’s in business/hospitality or related field, fluent English, outstanding customer service, autonomy with tight deadlines, and a passion for luxury lifestyle.

Qualifications

• Bachelor’s degree in business, hospitality, sports, or related field (or in progress).
• Fluent English communication.
• Excellent customer service and people skills.
• Able to work autonomously and meet tight deadlines.
• Interest in luxury lifestyle and building network with service providers.

Responsibilities

• Coordinate client check-in with staff, transport, and services to ensure everything is perfect during arrival and throughout trip.
• Oversee staff during clients' trips and update schedules on behalf of clients.
• Provide high-level customer service for all guests throughout their trip.
• Collaborate with providers, hosts, competitors, and team partners to ensure a seamless experience.

Skills

Customer service

Organizational skills

Autonomy

Communication

Problem-solving

Education

Bachelor’s degree in business/hospitality/sports or related field

Job description

About The Role

Reporting directly to the CEO, the Travel Designer is responsible for handling client services, from creating customer itineraries for their trip to being their single point of contact during the client’s trip. The Travel Designer will be in charge of coordinating providers, reservations, boats, employees, to make an exceptional experience for our clients. You will have a reservations manager and low level concierge to work with you.

Qualifications / Requirements

• Prefer a bachelor’s degree in business, hospitality, sports or a related field (or in process of earning)
• Fluent speaker and fluent communication in English is a MUST
• Exceptional customer service and people skills.
• Proficient with organizational skills and the ability to work autonomously, as well as working with tight deadlines
• Eagerness to learn and help grow a young company
• Build trusting relationship with our clients
• Develop and maintain a network with service providers and staff

What You’ll Do

Manage clients check in coordination with staff, transport, liquor, massages, chef, etc. to ensure everything is perfect when guests arrive and throughout their trip.

Responsible for overseeing the staff throughout clients trip (e.g. updating staff on work schedules)

Providing a high-level of customer service for all guests throughout their trip

Work closely with team partners including providers, hosts, competitors, etc.

What You’ll Need

High degree of flexibility and adaptability and sense of urgency, as well as the ability to work autonomously, as well as working with tight deadlines

Resourceful and fast to problem- solve

Passionate about high end customer service and strives to go above and beyond for our clients.

Knowledgeable in Luxury lifestyle- including restaurants, things to do, tours, etc.

Respectful of the confidential and sensitive nature of the relationship with our clients

Looking to build a career with a leading high- end concierge company.

Most importantly, a strong sense of compassion and strong desire to be a catalyst for our clients and internal team

In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:

Learn Fast. Progress Faster.

Go the Extra Mile. It’s Never Crowded.

Work Hard. Stay Humble.

Be Bold. Be You.

Salary range

3 – 4 million + commissions

Two Travel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.