Customer Service Representative

Buwelo Colombia; Medellín; Presencial; COP 16.740.000 - 22.320.000; Jornada completa

Descripción de la vacante

Buwelo Colombia in Medellín, Colombia is seeking a Customer Service Representative to work on-site and handle inquiries across phone, email, chat, and other channels. You will deliver accurate information and resolve issues promptly, documenting interactions and maintaining customer records with high quality and compliance.

The ideal candidate communicates fluently in English and Spanish, thrives in a fast-paced contact center, and collaborates well with teammates.

Formación

• Excellent communication in English and Spanish, verbal and written.
• Ability to work in a fast-paced on-site contact center.
• Availability for full-time shifts including evenings, weekends or holidays.

Responsabilidades

• Handle inbound and outbound inquiries via phone, email, chat or other channels.
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Escalate complex cases to supervisors as needed.

Conocimientos

Customer service

Multi-channel support

Bilingual English/Spanish

Team collaboration

Basic computer literacy

Descripción del empleo

Company Description

Buwelo is an American Business Process Outsourcing (BPO) company dedicated to delivering outstanding customer service experiences and making every interaction positively impact customers’ day. The company operates internationally with offices in the United States, the Philippines, and Portugal, and is expanding its South America business unit in Colombia. Buwelo focuses on creating a delightful experience for both customers and team members, fostering a caring and supportive work environment. The organization aims to become one of the largest BPO companies in South America, offering growth opportunities for its employees. Buwelo values team-oriented individuals who are excited to contribute to its continued success and expansion.

Role Description

This is a full-time, on-site Customer Service Representative role based in Medellín, Colombia. The Customer Service Representative will handle inbound and outbound customer inquiries via phone, email, chat, or other channels, providing accurate information and resolving issues promptly. Day-to-day responsibilities include responding to questions, troubleshooting basic problems, processing requests, and escalating complex cases when needed. The role also involves documenting interactions, updating customer records, and following established procedures to ensure quality and compliance. The individual in this position will work closely with team members and supervisors to maintain high customer satisfaction and contribute to a positive, service-focused environment.

Qualifications

• Strong customer interaction skills, including Customer Service Representatives experience and Customer Support capabilities.
• Ability to foster positive Customer Experience and maintain high levels of Customer Satisfaction.
• Demonstrated proficiency in delivering consistent, high-quality Customer Service across multiple channels.
• Excellent communication skills in English and Spanish, both verbal and written.
• Comfort working in an on-site, fast-paced contact center environment and collaborating within diverse teams.
• Basic computer literacy and ability to learn new systems and tools quickly.
• Prior BPO or contact center experience is preferred but not required.
• Availability to work full-time shifts, including possible evenings, weekends, or holidays based on business needs.