Customer Service Representative

Hyremote; Bogotá ciudad; A distancia; COP 41.703.000 - 52.128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Preset salary growth

Weekly salary payments

100% work-from-home flexibility

Descripción de la vacante

Hyremote is seeking a Customer Service Representative to manage the new-patient intake through authorization, onboarding, and care coordination. You will communicate with families, clinicians, and billing to keep cases moving smoothly while working remotely.

The role emphasizes bilingual English/Spanish communication, persistent follow-ups, professional Zoom presence, and organized handling of multiple leads and steps in a growing healthcare services team.

Formación

• Bilingual: Fluent in English and Spanish.
• Persistance and accountability in intake processes.
• Confident in leading conversations with families and clinicians.
• Presentable and professional on video calls.
• Organized handling multiple leads and steps.
• Quick learner of the company insurance process; prior sales/insurance helpful.
• General work experience is required.

Responsabilidades

• Own the new-patient intake pipeline from initial contact through authorization and staffing.
• Follow up with prospective families and track active leads on schedule.
• Explain in-home services and address questions about care options.
• Coordinate insurance authorization with billing and monitor cases.
• Schedule and ensure clinical staff are assigned and services move forward.
• Communicate with families, doctors, clinical staff, billing, and stakeholders to resolve issues.
• Participate in video onboarding meetings as a company representative.
• Use phone and text systems for outreach and follow-ups.

Conocimientos

Bilingual

Excellent communication

Organized

Problem-solving

Persistent & accountable

Educación

General work experience required

Descripción del empleo

Customer Service Representative

Salary Range: $1,200 to $1,500 per month

Join a growing healthcare services organization and take ownership of the new-patient intake process from first contact through authorization, onboarding, and care coordination. This role is ideal for someone who communicates confidently, follows up persistently, solves problems independently, and wants to become a trusted part of a growing operations team.

What You'll Do:

• Own the new-patient intake pipeline and keep each case moving from initial contact through authorization, scheduling, and staffing.
• Follow up consistently with prospective families, track active leads, and make sure required follow-ups happen on schedule.
• Explain in-home services and professionally address questions or concerns from families considering other care options.
• Coordinate insurance authorization with billing and monitor cases through approval or denial.
• Once approved, coordinate scheduling and follow up internally to make sure clinical staff are assigned and services move forward.
• Communicate with families, doctors, clinical staff, billing, and other stakeholders to gather missing information, resolve issues, and determine next steps.
• Participate in video onboarding meetings with families and clinical staff as a professional company representative.
• Use the company’s phone and text-messaging systems for outreach and follow-up.

Who You'll Work With:

Be an integral part of a growing healthcare services team, working closely with families, doctors, clinical supervisors, technicians, billing staff, and other internal stakeholders. You’ll serve as a central point of coordination, helping ensure each patient case progresses smoothly from initial inquiry through authorization, staffing, and onboarding.

Who We're Looking For:

• Bilingual: Fluent in English and Spanish.
• Persistent & Accountable: Consistently follows up, takes ownership of the intake process, and does not let opportunities fall through the cracks.
• Confident: Comfortable leading conversations with families and clinical professionals, handling objections, asking the right questions, and pushing cases forward without needing constant direction.
• Presentable: Professional, polished, and comfortable representing the company on Zoom calls and other interactions with families and clinical teams.
• Organized: Keeps track of multiple leads, insurance steps, schedules, staffing needs, and follow-ups without losing important details.
• Quick Learner: Able to learn the company’s insurance process and workflow; prior sales or insurance experience is helpful but not required.
• Experience: General work experience is required.

Why Join Us?

• Impact: Play a central role in helping new patients and families move smoothly through intake, authorization, staffing, and onboarding.
• Culture: Join a growing team that values ownership, proactive problem-solving, professional communication, and dependable follow-through.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.