Sales & Member Support Specialist

BruntWork; Colombia; Híbrido; COP 124.560.000 - 202.410.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Remote work

Descripción de la vacante

BruntWork is seeking an Outbound Sales & Member Care Representative to join a US-based telehealth company. The role blends outbound sales with member care, managing leads through enrollment and supporting new members during their first 90 days.

The ideal candidate balances strong sales skills with a customer-service mindset, comfortable discussing health topics with empathy while maintaining professionalism and discretion.

Formación

• 2+ years of proven experience in outbound sales, telesales, appointment setting, or similar roles.
• Proven ability to meet or exceed sales or activity targets.
• Experience managing a sales pipeline from initial contact through conversion.
• Strong customer service experience, preferably in healthcare-related fields.
• Candidates should include relevant performance metrics in their application (e.g., daily dials, contact rate, enrollment conversion).

Responsabilidades

• Respond to new leads and abandoned intakes within 15 minutes during shift hours.
• Make consistent daily outbound calls from assigned lead lists.
• Execute structured follow-up sequences via phone, email, and SMS.
• Build and maintain an accurate sales pipeline from initial contact through enrollment.
• Deliver a warm, professional, patient, and attentive experience in every interaction.
• Conduct post-enrollment check-ins and retention touchpoints.
• Escalate clinical or sensitive questions to licensed care as needed.

Conocimientos

Outbound sales

Telesales

Customer service

CRM familiarity

English proficiency

Herramientas

Zoho CRM

Freshdesk

Dialer systems

VoIP systems

Descripción del empleo

We are seeking a highly motivated and empathetic Outbound Sales & Member Care Representative to join a growing US-based telehealth and preventive health company.

This is a hybrid sales and customer care position responsible for engaging prospective members, converting qualified leads into enrollments, and providing exceptional support throughout the member's first 90 days.

The ideal candidate combines strong outbound sales skills with a genuine customer-service mindset. You should be confident speaking with US customers, comfortable discussing sensitive health-related topics with professionalism and discretion, and highly organized when managing follow-ups and customer information.

You will serve as an important part of the member experience—representing a brand built around modern medicine, personalized care, and long-term health.

About the Client

Our client is a US-based telehealth and preventive health company focused on helping midlife adults invest in their long-term health and well-being.

Their services focus on areas such as:

• Metabolic health
• Hormonal health
• Energy and vitality
• Healthy aging

The company combines modern medicine with personalized, human-centered care. As a representative of the brand, you will be expected to provide an experience that is warm, attentive, knowledgeable, reliable, and never rushed.

Schedule

• Monday to Friday, 9:00 am to 6:00 pm (US Eastern Time), with a 1-hour unpaid break (40 hours per week)

About the Role

This position combines outbound sales, lead management, and member care across three primary areas:

• You will be responsible for quickly engaging prospective members who have expressed interest but have not yet completed the enrollment process.
• This includes:
• Following up with new leads and abandoned intake submissions.
• Responding promptly by phone, email, and SMS.
• Answering non-clinical questions about the enrollment process.
• Identifying and resolving barriers that may prevent a prospect from completing enrollment.
• Maintaining consistent follow-up until the prospect enrolls or is appropriately dispositioned.

Speed to lead is critical. New leads and abandoned intakes should be contacted within 15 minutes during scheduled working hours.

2. Outbound Sales

• You will work with provided lead lists and conduct structured outbound calling campaigns.
• Responsibilities include:
• Making consistent daily outbound calls.
• Engaging prospects and identifying their needs.
• Building rapport and establishing trust.
• Handling common objections professionally.
• Following approved sales scripts and talk tracks.
• Moving qualified prospects through the sales pipeline.
• Following up consistently until a final outcome is reached.
• Converting qualified prospects into enrolled members.
• Accurately documenting every interaction and next step.

You will also support newly enrolled members during their first 90 days. This includes:

• Conducting scheduled member check-ins.
• Supporting member retention and engagement.
• Assisting with order, shipping, refill, and account-related questions.
• Ensuring members know where to go for clinical questions.
• Escalating all medical concerns to the appropriate licensed clinical team.

Important: This is a non-clinical position. You will never provide medical, treatment, medication, dosing, or diagnostic advice.

Key Responsibilities

• Respond to new leads and abandoned intakes within 15 minutes during shift hours.
• Make consistent daily outbound calls from assigned lead lists.
• Execute structured follow-up sequences through phone, email, and SMS.
• Build and maintain an accurate sales pipeline from initial contact through enrollment.
• Deliver a warm, professional, patient, and attentive experience during every customer interaction.
• Conduct scheduled post-enrollment check-ins and retention touchpoints.
• Handle general member questions related to orders, shipping, refills, and accounts.
• Accurately document calls, outcomes, notes, and follow-up actions in the CRM and Freshdesk.
• Maintain accurate and up-to-date customer records.
• Follow approved scripts, sales talk tracks, and communication-compliance procedures.
• Escalate all clinical or medical questions to the licensed care team.
• Meet established activity, follow-up, and enrollment targets.
• Maintain confidentiality when handling sensitive customer information.
• Participate in training, coaching, and quality assurance activities.

Required Qualifications

• 2+ years of proven experience in outbound sales, telesales, appointment setting, or a similar role.
• Proven ability to meet or exceed sales or activity targets.
• Experience managing a sales pipeline from initial contact through conversion.
• Strong customer service experience, preferably within: healthcare, telehealth, wellness, insurance, pharmacy
• Membership-based services
• Candidates should include relevant performance metrics in their application, such as:
• Average daily dials
• Contact/connect rate
• Appointment or enrollment conversion rate
• Sales targets achieved

Communication Skills

• Excellent spoken and written English.
• Clear, professional communication that is easily understood by US customers.
• Strong active listening and questioning skills.
• Ability to communicate with empathy, patience, and confidence.
• Ability to explain processes clearly without sounding overly scripted or transactional.

Healthcare & Customer Sensitivity

• Comfortable discussing sensitive health and wellness topics, including weight, hormones, and sexual health.
• Demonstrates discretion, empathy, professionalism, and a judgment-free approach.
• Understands the importance of maintaining appropriate boundaries when discussing health-related concerns.
• Able to recognize when a question or concern must be escalated to a licensed clinical professional.

Organization & Technical Skills

• Strong pipeline management and follow-through.
• Highly organized and detail-oriented.
• Comfortable working with CRM systems, helpdesk platforms, dialers, and cloud-based tools.
• Ability to accurately document a high volume of customer interactions.
• Comfortable working across multiple systems while maintaining accuracy.
• Self-motivated and capable of working independently in a remote environment.

Technical and Work-from-Home Requirements

• Reliable, high-speed internet connection.
• Backup internet solution in case of connectivity issues.
• Backup power solution to maintain work continuity during outages.
• Dedicated, quiet, and professional workspace.
• Quality headset suitable for extended phone conversations.
• Comfortable working with call recording for quality assurance and compliance purposes.

Compliance and Confidentiality

• Complete required privacy and confidentiality training.
• Complete communication and compliance training.
• Sign the required confidentiality agreement.
• Follow all company-approved communication and data-handling procedures.
• Maintain strict confidentiality when handling customer information.
• Follow established escalation procedures for clinical or sensitive matters.

Preferred Qualifications

The following experience is highly desirable but not required:

• Previous experience with a telehealth, pharmacy, medical practice, clinic, wellness, or healthcare company.
• Experience with Zoho CRM or similar CRM platforms.
• Experience using dialers, VoIP systems, or softphones.
• Experience with Freshdesk or similar customer support platforms.
• Experience with e-commerce or subscription-based platforms.
• Experience working with US-based customers.
• Experience in consultative or needs-based selling.

Ideal Candidate

The ideal candidate is:

• Sales-driven – Motivated by goals, conversions, and measurable results.
• Empathetic – Understands that customers may be discussing deeply personal health goals.
• Persuasive – Can confidently guide prospects toward enrollment without being overly aggressive.
• Reliable – Consistently follows through on leads, commitments, and member requests.
• Organized – Maintains accurate records and never loses track of follow-ups.
• Detail-oriented – Understands that accuracy is critical when handling customer information.
• Professional – Communicates confidently and respectfully with US customers.
• Proactive – Takes ownership of leads and member concerns rather than waiting for instructions.
• Resilient – Comfortable handling rejection and maintaining consistent outbound activity.
• Adaptable – Can balance sales responsibilities with ongoing member-care needs.

Performance Expectations

• Speed to lead
• Daily outbound activity
• Lead follow-up consistency
• Contact/connect rates
• Quality and accuracy of documentation
• Timely escalation of clinical concerns
• Adherence to company policies and communication standards

This is an excellent opportunity for a sales professional who enjoys combining measurable sales performance with meaningful, relationship-focused customer care.

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations