Customer Service Officer

CFI Financial Group; Bogotá ciudad; Presencial; COP 25.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

CFI Financial Group is seeking a talented Customer Service professional to join our team in Bogotá. You will provide prompt, professional assistance to clients via phone, email, and live chat, resolve inquiries about trading platforms and financial products, and guide users through platform usage.

This role requires a Finance-related degree, English fluency, strong communication and problem-solving skills, and the ability to work under pressure in a fast-growing multinational company offering

Formación

• Bachelor's degree in a finance-related field is required.
• Strong communication and client-facing skills are essential.
• Fluent English and ability to explain financial concepts clearly.
• Analytical and problem-solving abilities, with teamwork capabilities.

Responsabilidades

• Provide prompt, professional assistance to clients via phone, email, and live chat
• Handle and resolve client inquiries, concerns, and complaints related to trading platforms
• Offer technical support by guiding clients on platform usage and troubleshooting issues
• Share basic market information and educational resources to help clients trade
• Escalate complex issues to internal teams or management when needed
• Educate clients on risk management and related topics
• Gather client feedback to improve products, services, and support processes

Conocimientos

Customer service

Communication skills

English fluency

Analytical thinking

Educación

Bachelor’s degree in Finance, Economics, Business Administration, or a related field

Descripción del empleo

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Job Description:

We are hiring a talented Customer Service professional to join our team.

Responsibilities:

• Provide prompt, professional assistance to clients via multiple channels, including phone, email, and live chat
• Handle and resolve client inquiries, concerns, and complaints related to trading platforms and financial products in a timely manner
• Offer technical support by guiding clients on platform usage and troubleshooting any issues they encounter
• Share basic market information, updates, and educational resources to help clients make informed trading decisions
• Escalate complex issues or unresolved complaints to the relevant internal teams or management when necessary
• Educate clients on risk management practices and other relevant topics to enhance their overall trading experience
• Gather and communicate client feedback to support continuous improvement of products, services, and customer support processes

Requirements:

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field
• Client-focused mindset with a strong commitment to high-quality service
• Excellent verbal and written communication skills
• Ability to clearly explain complex financial concepts
• Strong analytical and problem-solving skills
• Fluency in English
• Strong teamwork and cross-functional collaboration skills
• Adaptability and ability to perform under pressure
• Flexibility to handle shifting priorities and rotating shifts
• We’re a fast-growing, multinational company
• Competitive salaries and benefits
• Work and learn with industry professions
• Supportive and collaborative environment
• Unlimited opportunities for growth and development