Customer Service Advisor

Kaplan Languages Group; Bogotá ciudad; Presencial; COP 22.320.000 - 50.220.000; Jornada completa

Descripción de la vacante

Kaplan Languages Group (KLG) is seeking a proactive Recruitment Support professional to drive Latin America student recruitment. You will coordinate bookings, manage agent relations, and support regional managers while leveraging Salesforce CRM to track referrals and inquiries.

Fluency in English and Spanish is required, with 2–5 years of experience in education recruitment. You will meet KPIs, handle multitasking, and contribute to regional growth from Bogotá, Colombia.

Formación

• Requires 2-5 years related experience.
• Hunter mentality with drive to grow opportunities.
• Ability to multitask and manage deadlines under pressure.
• Excellent written and verbal communication skills in English and Spanish.

Responsabilidades

• Assist in administrative processes and maintain policies, referrals, payments, and databases.
• Handle requests from Account and Regional managers.
• Systematically manage agent bookings via phone and email in Spanish and English.
• Build and maintain relationships with agents and our customer services team.
• Utilize Salesforce and internal systems to manage bookings and referrals.
• Address challenges, resolve complaints, and escalate issues to line managers.
• Support the Account and Regional Manager for the region.
• Meet KPIs and drive sales targets through pipeline management.
• Prepare quotes and develop relationships with new and existing partners.

Conocimientos

Bilingual English (C1)

Interpersonal communication

Time management

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce CRM

Descripción del empleo

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Description

To provide support student recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able to demonstrate an awareness of at least one major overseas market.

• Assist in administrative process,update and maintainpolicies and procedures, referrals,payments, database.
• Handle administrative requests and queries fromAccount andRegionalmanagers.
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Buildingand maintainingstrong relationshipswithagentsand our customer services team.
• UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals.
• Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant line managersand providingongoing customer support.
• Managing cancellations & postponements;
• SupportingtheAccountandRegionalManager for the region.
• Demonstratingan excellent knowledge of Kaplan International products.
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results.
• Prepare and provide quotes developing relationships of both new and existing partners.

Qualifications

Minimum Qualifications

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets,
• Be comfortable working totight deadlines while managing competing priorities
• Bilingual proficiency in English(C1)
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor’s degree or equivalent