Customer Service Advisor

Kaplan Languages Group; Bogotá ciudad; Presencial; COP 26.784.000 - 46.872.000; Jornada completa

Descripción de la vacante

Kaplan Languages Group (KLG) is seeking a dynamic regional recruitment support role to drive student recruitment from Latin America. The position focuses on administrative support, agent relationships, and managing bookings using Salesforce, in both Spanish and English.

You will collaborate with Account and Regional managers, meet KPIs, and develop knowledge of Kaplan International products. Requires 2–5 years experience, bilingual English, and a bachelor’s degree, with base in Bogotá area.

Formación

• 2–5 years of related experience.
• Bachelor’s degree or equivalent.
• Bilingual proficiency in English (C1).
• Ability to work under tight deadlines and manage priorities.
• Strong interpersonal and communication skills.
• Experience with Salesforce CRM.

Responsabilidades

• Assist in administrative processes, update policies and procedures, referrals, payments, database.
• Handle administrative requests from Account and Regional managers.
• Systematically managing agent bookings by phone and email in Spanish and English.
• Build and maintain relationships with agents and our customer services team.
• Utilise Salesforce CRM and internal systems to manage bookings and referrals.
• Deal with challenges, resolve complaints, and escalate issues to line managers.

Conocimientos

English proficiency

Interpersonal skills

Communication skills

Multitasking

Deadline driven

Sales minded

Computer skills

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Description

To provide support student recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able to demonstrate an awareness of at least one major overseas market.

• Assist in administrative process,update and maintainpolicies and procedures, referrals,payments, database.
• Handle administrative requests and queries fromAccount andRegionalmanagers.
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Buildingand maintainingstrong relationshipswithagentsand our customer services team.
• UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals.
• Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant line managersand providingongoing customer support.
• Managing cancellations & postponements;
• SupportingtheAccountandRegionalManager for the region.
• Demonstratingan excellent knowledge of Kaplan International products.
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results.
• Prepare and provide quotes developing relationships of both new and existing partners.

Qualifications

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets,
• Be comfortable working totight deadlines while managing competing priorities
• Bilingual proficiency in English(C1)
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor’s degree or equivalent