Customer Relationship Management Specialist

INSIDEA; Bogotá; Remote; COP 136,288,000 - 214,168,000; Full time

Job summary

INSIDEA is a fully remote company hiring top talents worldwide to deliver HubSpot and digital marketing solutions. We partner with clients to design scalable HubSpot ecosystems across Sales, Marketing, and Customer Success.

You will lead onboarding and implementation, configure CRM, automate processes, and provide training. Strong HubSpot and RevOps experience, plus project management, are essential.

Qualifications

• 3–5+ years of HubSpot onboarding/implementation experience.
• Strong expertise in HubSpot CRM, Marketing, Sales & Service Hub.
• Experience in CRM migrations, workflows, automation, and reporting.
• Good understanding of sales, marketing, and customer success processes.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Lead end-to-end onboarding and implementation projects.
• Configure CRM, pipelines, workflows, automation, and reporting.
• Conduct discovery and customize portals.
• Design scalable CRM and RevOps solutions.
• Improve efficiency through automation.
• Manage data migration and CRM hygiene.
• Support integrations and troubleshoot issues.
• Lead client trainings and onboarding sessions.
• Drive adoption and optimization.
• Manage multiple projects, timelines, and deliverables.
• Maintain documentation and collaborate with teams.

Skills

HubSpot onboarding

HubSpot CRM

Marketing Hub

Sales Hub

Service Hub

Data migrations

Workflows & automation

Stakeholder mgmt

Project management

Communication

Tools

Zapier

APIs

Job description

At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

We are proud to be a Top 10 Elite HubSpot Solutions Partner, a key milestone in our journey with HubSpot

To learn more about INSIDEA please visit www.insidea.com

Job Description

We are looking for a client-centric HubSpot Specialist to lead end-to-end onboarding and implementation for global clients. This is a consultative, strategic role requiring strong expertise in HubSpot, CRM strategy, and RevOps. You will work closely with clients to translate business goals into scalable HubSpot solutions across Sales, Marketing, and Customer Success.

Job Responsibilities

HubSpot Onboarding & Implementation

• Lead end to end onboarding and implementation projects
• Configure CRM, pipelines, workflows, automation, and reporting
• Conduct discovery and customize portals
• Design scalable CRM and RevOps solutions
• Optimize sales, marketing, and customer success processes
• Improve efficiency through automation

Data & Integrations

• Manage data migration and CRM hygiene
• Support integrations and troubleshoot issues

Reporting & Client Enablement

• Create dashboards and track KPIs
• Lead client trainings and onboarding sessions
• Drive adoption and optimization

Project Management

• Manage multiple projects, timelines, and deliverables
• Maintain documentation and collaborate with teams

Required Qualifications

• 3–5+ years of HubSpot onboarding/implementation experience
• Strong expertise in HubSpot CRM, Marketing, Sales & Service Hub
• Experience in CRM migrations, workflows, automation, and reporting
• Good understanding of sales, marketing, and customer success processes
• Strong problem-solving, communication, and stakeholder management skills
• Ability to manage multiple projects in a fast-paced environment

Preferred Qualifications

• HubSpot certifications
• Experience in a HubSpot agency/consulting setup
• Exposure to integrations (Zapier, APIs, etc.)
• Understanding of RevOps and process optimization