Quality & Digital Sales Analyst — Data-Driven Growth

TP; Bogotá; Presencial; COP 94.140.683 - 131.796.957; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Career development plan

Performance-based bonuses

Employee fund and comprehensive wellness benefits

Descripción de la vacante

A global leader in digital business services is seeking a Quality & Digital Sales Analyst in Bogotá, Colombia. The ideal candidate will ensure excellence in digital sales and marketing through data analysis and quality assurance. Responsibilities include auditing sales interactions, developing dashboards, and collaborating with training teams. A minimum of a bachelor's degree and 1 year of experience in a BPO are required, along with a strong understanding of digital marketing strategies. This full-time role offers career development opportunities and performance-based bonuses.

Formación

• 1 year of experience as an agent or quality analyst in a BPO environment.
• 6 months of experience in digital marketing or consultative B2B sales.
• English level B2+ or higher.

Responsabilidades

• Audit digital sales and marketing interactions to assess consultative approach.
• Analyze the quality of commercial conversations.
• Develop executive dashboards and performance reports.
• Recommend and monitor action plans for sales conversion.
• Collaborate with training and operations for coaching strategies.

Conocimientos

Data analysis

Consultative sales

Digital marketing

Analytical thinking

Communication skills

Educación

Bachelor’s degree in Marketing, Communications, Business Administration, Sales, or related fields

Herramientas

Microsoft Excel

Google Sheets

Descripción del empleo

A global leader in digital business services is seeking a Quality & Digital Sales Analyst in Bogotá, Colombia. The ideal candidate will ensure excellence in digital sales and marketing through data analysis and quality assurance. Responsibilities include auditing sales interactions, developing dashboards, and collaborating with training teams. A minimum of a bachelor's degree and 1 year of experience in a BPO are required, along with a strong understanding of digital marketing strategies. This full-time role offers career development opportunities and performance-based bonuses.