Customer Care Representative-35-14

UPS; Medellín; A distancia; COP 241.056.000 - 321.408.000; Jornada completa

Descripción de la vacante

UPS está buscando un representante de servicio al cliente para trabajar desde casa en Medellín. El rol exige atención al detalle, habilidades de comunicación y enfoque en la satisfacción del cliente.

Se valorará experiencia en servicio y capacidad de resolver problemas con rapidez. El candidato ideal será proactivo, podrá gestionar varias tareas y trabajar en un entorno de UPS, manteniendo altos estándares de calidad y cumplimiento.

Formación

• Habilidad para tratar con clientes y resolver dudas con claridad.
• Comunicación efectiva en español e inglés básico recomendado.
• Capacidad para gestionar varias tareas en un entorno dinámico.

Responsabilidades

• Atender preguntas sobre envíos y colaborar para encontrar soluciones.
• Mantenerse al tanto de metas de desempeño y resultados.
• Cumplir o superar indicadores de satisfacción y calidad.
• Proponer ideas para mejorar la experiencia del cliente.

Conocimientos

Excelente servicio al cliente

Comunicación escrita y verbal

Multitarea y atención al detalle

Educación

Estudiante o superior técnico

Herramientas

Office

Descripción del empleo

Job Description

Representante de servicio al cliente

Grado: 7

Desde casa - Medellin

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.

Working Hours

Between 1:00 am and 01:00 Pm

Responsibilities

• Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
• Maintains awareness of performance goals and results.
• Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
• Submits ideas and solutions to improve the UPS experience

Qualifications

• Strong customer service skills and listening skills
• Strong written and verbal communication and problem-solving skills
• Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail

Customer Service Or General Administrative Experience – Preferred

• English 70%
• Student or above of Technical
• Systems management (Office)

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.