Brokerage Admin Assistant III - Spain

UPS; Medellín; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

UPS is seeking a Brokerage Admin Assistant III to handle documentation per customs rules and tariff classification for imports. The role is remote with residence in the Medellín metro area, Monday–Friday schedule, 42 hours/week.

The candidate will manage inquiries, track cases, and coordinate with clients and internal teams while ensuring accurate document processing and compliance with regulations.

Formación

• Professional or technologist in foreign trade, international business, or related fields.
• Intermediate English.
• Intermediate Excel skills.
• Experience in customs or import processes preferred.

Responsabilidades

• General administrative management: calls, cases, escalations.
• Provide clients with package status and customs info.
• Identify and request needed docs for customs submission.
• Process import docs per current regulations.
• Perform tariff classification and verify duties.
• Address client requests promptly and clearly.
• Maintain direct contact with internal/external clients.
• Audit documents to meet requirements.
• Support workflows using office tools and systems.

Conocimientos

Customer focus

Problem-solving

Empathy

Adaptability

Emotional intelligence

Attention to detail

Prioritization

Pace in production

Educación

Foreign trade qualification

Herramientas

Excel

Microsoft Office

Descripción del empleo

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Brokerage Admin Assistant III - Spain

Grade: 7

Shift: Monday to Friday, 1:00 AM to 10:00 a.m. / 6:00 AM to 3:00 PM (42 hours per week)

Work from home (Medellín)

Job Summary

This position focuses on understanding, classifying, and processing documentation based on customs regulations applicable to import processes. The person in this role must be able to perform accurate tariff classification, ensuring that the corresponding import duties and taxes are applied correctly.

Responsibilities

• General administrative management, including answering calls, tracking cases, and handling internal and external escalations.
• Providing clients with information on the status of their packages and the associated customs process.
• Identifying, processing, and requesting the documentation and information required for submission to the customs agency.
• Understanding, classifying, and processing import documentation in accordance with current customs regulations.
• Performing accurate tariff classification and verifying the correct calculation of import duties and charges.
• Addressing client requests, inquiries, and requirements in a timely and effective manner.
• Maintaining direct contact with internal and external clients to ensure process continuity.
• Auditing documents and verifying that the information received meets established requirements.
• Supporting operational workflows through the proper use of office tools and internal systems.

Qualifications

• Professional or technologist in foreign trade, international business, or related fields (required).
• Customer service experience (preferred).
• Experience in customs or import processes (preferred).Intermediate English.
• Intermediate Excel skills (required).
• Proficiency in Microsoft Office.
• Basic or intermediate knowledge of tariff classification and import documentation will be considered an asset.

Skills

• Customer focus.
• Problem-solving.
• Empathy.
• Adaptability to change.
• Emotional intelligence.
• Attention to detail and document analysis.
• Ability to prioritize tasks based on customer and operational needs.
• Ability to work in a highly measured, fast-paced production environment.

Other Details

• Shift: Monday to Friday, 1:00 AM to 10:00 a.m. / 6:00 AM to 3:00 PM (42 hours per week).
• Grade: 7.
• Modality: Remote.
• Residence in Medellín (metropolitan area).
• Availability to work on holidays.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.