CSR Insurance 3 NOV

EXL Talent Acquisition Team; Colombia; On-site; COP 63,936,000 - 106,560,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a detail-oriented professional to process back office transactions in the US P&C client area. Responsibilities include handling mid-term changes, endorsements, coding, and correspondence, while adhering to client SLAs and documented procedures.

The role emphasizes meeting deadlines, maintaining quality, and delivering high customer satisfaction across process metrics. A strong focus on accuracy and compliance with defined procedures is required.

Responsibilities

• Process back office transactions in US P&C client area (mid-term changes, endorsements, coding, correspondence, etc.).
• Follow SLAs outlined by the client and ensure transactions meet deadlines.
• Adhere to defined desktop procedures and ensure accuracy.
• Meet targets and maintain high quality and customer satisfaction.

Job description

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.

• Primarily responsible for processing transactions as per the SLAs outlined by the client
• Ensure that all the transactions are processed as per defined and documented desktop procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is compliant with predefined parameters
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures