Assistant Manager-Technology

EXL Talent Acquisition Team; Bogotá; On-site; COP 55,800,000 - 78,120,000; Full time

Job summary

EXL Talent Acquisition Team in Bogotá is seeking a back-office processor to handle account setup, scanning, New business, account prep, and UW research.

You will process transactions according to SLAs, ensure adherence to desktop procedures, and meet targets while maintaining quality. This role requires accuracy under tight deadlines and a focus on customer satisfaction in a high-volume operation.

Job description

The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business, prepping accounts, research for UW etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures