CS Order Entry LATAM

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Colombia; Presencial; COP 33.480.000 - 60.264.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is recruiting for a CS Order Entry LATAM role, located in Bogota, Colombia or Sao Paulo, Brazil. The position focuses on accurate order processing, cross‑functional collaboration, and compliance across LATAM markets.

The role supports order‑to‑cash processes with Supply Chain, Sales, Logistics and Finance teams, ensuring on‑time delivery, accurate invoicing and issue resolution. Strong Excel skills and multilingual communication are preferred.

Formación

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or related field.
• 2–4 years in order management, customer service, or supply chain operations.
• Experience entering and managing sales orders in ERP systems (SAP or similar).
• Strong attention to detail and ability to handle high transaction volumes.

Responsabilidades

• Enter and maintain customer sales orders in ERP per pricing and contracts.
• Review order accuracy and resolve discrepancies (pricing, availability, data).
• Serve as primary contact for order inquiries across LATAM.
• Coordinate with Supply Chain, Logistics, and Finance for on‑time fulfillment and invoicing.
• Monitor orders, backorders, and exceptions; communicate updates.
• Ensure compliance with policies, controls, and regulatory requirements.

Conocimientos

Order management

Customer service

Supply chain

ERP SAP

Attention to detail

Cross‑functional collaboration

Educación

Bachelor’s degree in Business Administration / Supply Chain / Finance

Herramientas

SAP

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: Business Enablement/Support

All Job Posting Locations: Bogotá, Distrito Capital, Colombia, São Paulo, Brazil

Job Description: DePuy Synthes is recruiting for a CS Order Entry LATAM, located in Bogota, Colombia or Sao Paulo, Brazil

Job Overview The CS Order Entry LATAM role plays a critical part in enabling reliable and compliant order‑to‑cash execution across the Latin America region. This position ensures accurate and timely sales order processing, supports internal and external customers, and partners closely with Supply Chain, Sales, Logistics, and Finance teams. The role directly impacts customer satisfaction, revenue flow, and operational excellence by ensuring orders are entered, managed, and resolved correctly from receipt through fulfillment.

Key Responsibilities

• Accurately enter, validate, and maintain customer sales orders in enterprise systems in accordance with pricing, contracts, and compliance requirements.
• Review order completeness and resolve discrepancies related to pricing, product availability, customer master data, or delivery requirements.
• Serve as a primary point of contact for order‑related inquiries from internal stakeholders and external customers across LATAM markets.
• Coordinate with Supply Chain, Logistics, and Finance teams to ensure on‑time fulfillment, accurate invoicing, and issue resolution.
• Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions.
• Ensure adherence to company policies, internal controls, and regulatory requirements, including audit and documentation standards.
• Support continuous improvement initiatives by identifying process gaps, inefficiencies, or recurring order issues.
• Maintain accurate records and documentation to support reporting, compliance, and performance metrics.

Qualifications

• Education: Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or a related field required. Additional coursework or certification in supply chain or customer service disciplines preferred.
• Experience and Skills: Required: Minimum of 2–4 years of experience in order management, customer service, supply chain operations, or a related function. Proven experience entering and managing sales orders in ERP systems (e.g., SAP or similar platforms). Strong attention to detail with the ability to manage high transaction volumes accurately. Ability to analyze order issues and collaborate cross‑functionally to drive resolution. Working knowledge of order‑to‑cash processes, pricing structures, and basic invoicing concepts.
• Preferred: Experience supporting Latin America markets within a regional or global organization. Background in medical devices, life sciences, or regulated industries. Familiarity with service level agreements (SLAs) and customer performance metrics. Experience participating in process improvement or standardization initiatives. Intermediate to advanced proficiency in Microsoft Excel and reporting tools. Solid communication skills with the ability to interact professionally with customers and internal partners.

Other

• Languages: Spanish required; English proficiency (written and verbal) required for regional and global collaboration. Portuguese preferred.
• Travel: Limited travel expected (less than 10%), primarily domestic or regional.
• Certifications: None required. Supply Chain or Customer Service certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid #DePuySynthesCareers

Preferred Skills: Agility Jumps, Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Process Oriented, Service Excellence, Service Request Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.