Claims Associate, HOA

Porch.com, Inc.; Colombia; Remote; COP 35,712,000 - 40,176,000; Full time

Job summary

Porch Group, a leading home services SaaS and insurance platform, is hiring a Claims Associate in Colombia. The role focuses on delivering excellent customer service to callers, customers, agents, and partners, handling inbound calls and emails, verifying coverage, and creating claims in the system.

You will coordinate with adjusters, inspectors, and vendors, document activities, and maintain a professional, empathetic approach while protecting confidentiality and working within established

Qualifications

• High School Diploma or GED required.
• Minimum of one year of related claims or customer service experience preferred.
• Exceptional customer service skills.
• Ability to work independently with little supervision.
• Gathers and analyzes information skillfully.
• Writes clearly and informatively.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
• Excellent written and communication skills in English.

Responsibilities

• Obtain critical claims information and set up a claim in the claims system (PTS).
• Answer incoming phone calls and emails.
• Submit claim and inspection requests to adjusters and vendors.
• Investigate prior claims and related information for adjusters.
• Investigate weather and storm information using the internet.
• Maintain diary entries and document activities in the claim file.
• Support mail distribution, filing, and scanning.

Skills

Customer service

Communication in English

Independent work

Empathy

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title

Claims Associate

Location

Colombia

Workplace Type

Remote

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Claims Associate Primary role is to provide excellent customer service to callers, customers, agents, and business partners. Responsible for taking inbound phone calls and emails, verifying coverage, setting up claims, sending inspection request and alerts to adjusters and examiners, requesting checks, attaching documents and emails to Image Right, documenting activities in the claim file. A Claims Associate is a critical position responsible for assisting and interacting with insureds, claimants, adjusters, agents, underwriters, examiners, contractors, restoration and other vendors and experts in a team environment.

What You Will Do

• Obtaining critical claims information and setting up a claim in claims system (PTS)
• Answering incoming phone calls
• Submitting claim and inspection request to adjusters and vendors
• Investigates prior claims and related information for adjusters
• Investigates weather and storm information using the internet
• Supports mail distribution, filing and scanning·
• Managing diary entries
• Maintaining positive internal and external work relationships
• Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate
• Inputting expense and claims checks as needed·
• Supporting the Claims Department

What You Will Bring

• High School Diploma or GED required
• Minimum of one year of related claims or customer service experience preferred
• Exceptional customer service skills
• Ability to work independently with little employee supervision
• Gathers and analyzes information skillfully
• Follows policies and procedures
• Sets up claims and submits to adjusters in a timely manner
• Manages difficult or emotional customer situations
• Shows empathy
• Maintains confidentiality
• Writes clearly and informatively
• Demonstrates accuracy and thoroughness
• Works with integrity and ethically
• Prioritizes and plans work activities
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Experience working with global and/or US based business teams Excellent written and communication skills in English language.

Workspace

• A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get

• Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00

Our Values

Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning:

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!