Cloud Operations Support Engineer

Aderant Holdings, Inc.; Capital; On-site; COP 89,280,000 - 133,920,000; Full time

Job summary

Aderant Holdings, Inc. is seeking a Cloud Operations Support Engineer to manage operational runbooks and monitor cloud infrastructure across AWS and Azure. The role includes handling first-line incident response, updating SOPs, and ensuring SLA targets are met.

The ideal candidate has 2+ years in operations or NOC/SRE, hands-on cloud experience, and scripting skills in Bash or PowerShell. Familiarity with Jira/ServiceNow and CI/CD tools is a plus.

Qualifications

• 2+ years in an operations, application support, or NOC/SRE role.
• Hands-on experience with AWS and/or Azure.
• Scripting ability in Bash and/or PowerShell for automating routine tasks.
• Familiarity with at least one observability/monitoring tool (e.g. CloudWatch, Grafana).
• Experience following and updating runbooks/SOPs in an incident response context.
• Comfortable working in a ticketing system (Jira, ServiceNow, etc.) and meeting SLA targets.

Responsibilities

• Execute operational runbooks and monitor infrastructure across cloud environments.
• Handle first-level incident response and triage for AWS and Azure deployments.
• Update and adhere to SOPs during incidents; document actions and outcomes.
• Communicate incidents and handoffs clearly to stakeholders via tickets and status updates.

Skills

AWS

Azure

Bash

PowerShell

Observability

CloudWatch

Grafana

Incident response

Python

CI/CD

Git

Education

AWS Cloud Practitioner

AZ-900

SysOps

Tools

Jira

ServiceNow

Git

GitHub Actions

Azure DevOps

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.Our people are our strength.Cloud Operations Support EngineerWe're hiring for a team responsible for executing operational runbooks, monitoring infrastructure, and handling first-level incident response across AWS and Azure environments.Required:2+ years in an operations, application support, or NOC/SRE role, production support experience troubleshooting via logs and monitoring dashboardsHands-on experience with AWS and/or Azure (IAM, compute, networking basics)Scripting ability in Bash and/or PowerShell for automating routine tasksFamiliarity with at least one observability/monitoring tool (e.g. CloudWatch, Azure Monitor, Grafana)Experience following and updating runbooks/SOPs in an incident response contextComfortable working in a ticketing system (Jira, ServiceNow, etc.) and meeting SLA targetsStrong written and verbal communication — this role involves incident communications and handoffsNice to have:Working knowledge of Python for scripting beyond basic Bash/PowerShellExposure to CI/CD platforms (name specific ones: Jenkins, Azure DevOps, GitHub Actions, etc.)Familiarity with Git or Azure DevOps for version controlRelevant certifications (AWS Cloud Practitioner/SysOps, AZ-900/AZ-104)