Client Success Manager

TalentFuze; Colombia; Remote; COP 150,886,000 - 226,330,000; Full time

Job summary

TalentFuze is seeking a Client Success Manager to own a portfolio of client accounts, serving as the face of the company. You will translate performance data into plain-language outcomes and drive long-term retention.

Fulfillment teams handle SEO/Ads work, while you manage client relationships and upsell relevant services. The role requires strong English, experience in a marketing agency, and the ability to work US Eastern Time hours from Latin America.

Qualifications

• Experience in a marketing/digital agency environment.
• Experience with home service clients (roofing, HVAC, plumbing, construction) preferred.
• Ability to interpret SEO/ads reports and translate to clients.
• Strong written and spoken English.

Responsibilities

• Prepare for and lead monthly one-on-one client calls with ~1 hour prep and 1 hour call per client.
• Conduct client onboarding calls and review sales notes/recordings.
• Deliver clear follow-up tasks to internal teams after calls.
• Monitor account health and respond to client messages promptly.
• Translate performance data into client-friendly outcomes and value.
• Identify and pitch additional services as value-adds.
• Participate in weekly call reviews and daily team check-ins.
• Interpret reports from Go High Level and local rank tools and Google Ads.
• Build relationships to generate client referrals.

Skills

Client communication

Account management

Problem solving

English proficiency

On-camera professionalism

Education

Bachelor's degree preferred

Tools

Go High Level

HubSpot

Ahrefs

BrightLocal

Google Ads

Job description

Schedule: Full-time, aligned to U.S. Eastern Time (operational hours begin approximately 7–8 AM ET)

About Us

We are a digital marketing agency founded in 2012, specializing in local SEO for home service businesses, including roofing, plumbing, HVAC, remodeling, and construction. With a team of 26+ across the U.S. and Latin America and over 200 active clients, we help our clients understand and grow through marketing that actually moves the needle. We also manage white-label fulfillment for agencies that outsource their SEO and marketing work to us.

About This Role

We're looking for a Client Success Manager / Account Manager to own a portfolio of client accounts. This is a client-facing role responsible for building trust with clients who are often skeptical of marketing, translating performance data into terms they understand, and driving long-term retention. You won't be executing SEO or Ads work yourself; dedicated fulfillment teams handle implementation. You'll need to deeply understand the reporting and serve as the face of the company for your accounts.

What You'll Be Doing:

• Prepare for and lead monthly one-on-one client calls (roughly 1 hour prep + 1 hour call per client)
• Conduct client onboarding calls, including reviewing sales call notes/recordings beforehand
• Deliver clear follow-up tasks to internal SEO, Google Ads, and web design teams after every call
• Proactively monitor account health throughout the month and respond promptly to client texts/emails
• Translate marketing performance (calls, rankings, ad results) into plain-language outcomes clients care about
• Identify and pitch additional services (SEO, Google Ads, LSA, etc.) as genuine value-adds, not just upsells
• Participate in weekly call-review and daily team check-ins
• Interpret reports from Go High Level, local rank tracker/heat map tools, and Google Ads
• Build relationships strong enough to generate client referrals

What We're Looking For:

• Outgoing, personable, and genuinely curious about marketing
• High accountability owns problems, follows through, never ghosts a client or teammate
• Reliable computer/internet setup from day one
• Comfortable managing accounts workloads in a fast-paced environment
• Strong on-camera presence and professionalism

Qualifications:

• Prior experience as an Account Manager, Client Success Manager, or Customer Success Manager at a marketing/digital agency
• Experience with home service business clients (roofing, HVAC, plumbing, construction) strongly preferred
• Familiarity with CRM tools like Go High Level (HubSpot experience also welcome)
• Working knowledge of SEO reporting tools (Ahrefs, BrightLocal, local rank trackers) and ability to interpret Google Ads reports
• Strong written and spoken English
• Based in Latin America and able to work U.S. Eastern Time hours with excellent English and camera presence