Client Success Lead: Onboarding, Troubleshooting & Renewal

Resolv Global; Metropolitana; A distancia; COP 30.692.000 - 35.077.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train teams, troubleshoot problems, and take ownership from the first conversation through resolution. This fully remote role is based in Colombia with PST-hour alignment and the ability to collaborate across Sales, Operations, Product, and Engineering.

You will onboard new clients, monitor adoption, respond to blockers, and drive client success while coordinating with internal teams.

Formación

• 2+ years in SaaS Customer Success or related client-facing role.
• Experience onboarding customers and leading demos or trainings.
• Strong written and verbal communication with ownership mindset.

Responsabilidades

• Lead client conversations and onboarding/walkthroughs.
• Troubleshoot workflow and platform issues; translate problems for Product/Engineering.
• Monitor adoption and identify potential issues early.
• Handle escalations and renewals, with a focus on client satisfaction.
• Collaborate with Sales, Operations, Product, and Engineering across multiple accounts.

Conocimientos

Customer success

Client communication

Ownership

Problem solving

Time management

Remote collaboration

Herramientas

CRM systems

Ticketing systems

Salesforce

Descripción del empleo

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train teams, troubleshoot problems, and take ownership from the first conversation through resolution. This fully remote role is based in Colombia with PST-hour alignment and the ability to collaborate across Sales, Operations, Product, and Engineering.

You will onboard new clients, monitor adoption, respond to blockers, and drive client success while coordinating with internal teams.