Client Success Associate

Emapta Global; Bogotá ciudad; Híbrido; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

Emapta Latam is seeking a Client Success Associate to support solar certification, strengthen client relationships, and simplify participation in U.S. environmental markets. You'll handle applications, communicate with clients, and contribute to a team delivering reliable service in a hybrid Colombia setup.

The role requires 1–3 years of client service experience, CRM proficiency (Salesforce), and strong MS Office skills, with EST hours and a focus on attentive, professional support.

Formación

• Bachelor's degree in any field is preferred.
• 1 to 3 years of experience in a high-volume client service environment.
• Proficiency in Salesforce or other Customer Relationship Management (CRM) software.
• Ability to manage multiple priorities, multitask, triage work, and handle ad hoc tasks as needed.
• High school diploma or equivalent certification.
• Exceptional attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and PDF software.
• Excellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approach.
• Ability to work from 8:00 AM to 5:00 PM EST.

Responsabilidades

• Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future markets.
• Learn and apply state solar and renewable energy certification rules, regulations, and program requirements.
• Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programs.
• Process renewable energy project applications accurately and within established timelines.
• Review application materials and communicate with clients and partners via email to obtain missing or outstanding information.
• Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries.
• Deliver prompt, professional, and solution-oriented client support through email.
• Assist with new client onboarding by explaining the SRECTrade application process, available services, and online account features.
• Respond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutions.

Conocimientos

CRM proficiency

Multitasking

Written communication

MS Office

Client service

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Shape Meaningful Client Experiences Across Leading Renewable Energy Markets

Our client operates the world's largest integrated environmental market infrastructure, connecting renewable energy, carbon, and clean fuel markets through advanced technology. Trusted by over 100,000 customers worldwide, its platforms simplify certification, trading, and environmental commodity management. Backed by international expansion and continuous innovation, the organization empowers businesses to accelerate sustainable energy adoption. Join an established industry leader offering meaningful global exposure, specialized expertise, and rewarding career opportunities within the evolving clean energy economy.

Job Description

The future of renewable energy depends on more than innovation; it requires exceptional service that keeps sustainable projects moving forward. In Client Success Associate, you'll support solar certification, strengthen client relationships, and simplify participation in U.S. environmental markets. Your expertise will help renewable energy businesses navigate essential processes while contributing to cleaner energy adoption. Build a rewarding international career with Emapta, where professional development, global exposure, and long-term stability deliver a Top 1% experience for Top 1% talent.

Job Overview

• Employment Type: Indefinite Term Contract
• Shift: Day Shift, Consecutive Off
• Work Setup: Hybrid, Colombia
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Preferred

• Bachelor's degree in any field is preferred
• 1 to 3 years of experience in a high-volume client service environment
• Proficiency in Salesforce or other Customer Relationship Management (CRM) software
• Ability to manage multiple priorities, multitask, triage work, and handle ad hoc tasks as needed

Required

• High school diploma or equivalent certification
• Exceptional attention to detail
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF software
• Excellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approach
• Ability to work from 8:00 AM to 5:00 PM EST

Your Daily Tasks

• Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future markets
• Learn and apply state solar and renewable energy certification rules, regulations, and program requirements
• Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programs
• Process renewable energy project applications accurately and within established timelines
• Review application materials and communicate with clients and partners via email to obtain missing or outstanding information
• Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries
• Deliver prompt, professional, and solution-oriented client support through email
• Assist with new client onboarding by explaining the SRECTrade application process, available services, and online account features
• Respond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutions

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.