Client Service Representative

1840 & Company; Bogotá; Presencial; COP 31.427.992 - 44.761.079; Jornada completa

Descripción de la vacante

A leading tech company is seeking a motivated Client Service Representative to join their LATAM team. You will promote the COMPASS suite of products, develop client relationships, and address inquiries. The ideal candidate will have a minimum of 2 years of customer service experience, exceptional communication skills, and proficiency in Salesforce. This role offers a competitive hourly wage of $7.50 and requires a proactive attitude towards client engagement.

Formación

• Minimum of 2 years experience in customer service or sales.
• Client-facing experience in construction or SaaS is a plus.
• Ability to multi-task and prioritize strategic initiatives.

Responsabilidades

• Promote and sell the COMPASS suite of products.
• Develop and nurture client relationships.
• Address client inquiries on technical issues.

Conocimientos

Written and verbal communication

Customer service experience

Tech-savvy

Organizational skills

MS Office proficiency

Sales experience

Herramientas

Salesforce

Descripción del empleo

We are looking for a motivated and driven Client Service Representative to join our team in LATAM.

Working Hours: 11:00 AM – 8:00 PM EST or 9:00 AM – 6:00 PM EST

$7.50 - $7.50 an hour

Responsibilities:

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product.
• Developing, growing, and nurturing client relationships.
• Addressing all client inquiries on technical issues, processes, and fees,
• Responding to incoming and outgoing client calls and emails.
• External outreach to supporting educational and promotional campaigns.
• Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

Qualification:

• Exceptional level of written and verbal communication skills
• A minimum of 2 years of experience in customer service and/or sales
• Previous client-facing experience in construction or software as a service (SAAS) is a plus.
• Tech-savvy and able to learn, adapt, and effectively communicate new technologies.
• Highly organized and able to multi-task and prioritize multiple strategic initiatives.
• Entrepreneurial and go-getter attitude with a drive to disrupt the status quo.
• Proficiency in MS Office, G-Suite, web-based CRM (Salesforce).
• Previous Sales experience is considered an asset.