Client Relationship Manager 1

Aztec Group; Colombia; Híbrido; COP 275.668.000 - 367.557.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Hybrid working

Work abroad up to 3 weeks per year

Generous holiday allowance

Pension scheme

Private medical insurance

Life assurance

Worldwide travel insurance

Wellbeing programmes

On-site parking

Descripción de la vacante

Aztec Group is seeking a Manager / Manager II (Band 3) to lead a team, drive process improvement, and contribute to broader business strategies. The role focuses on coaching, collaboration across the business, and delivering exceptional client service.

The position offers a hybrid work model with opportunities for international travel and growth within a diverse, inclusive culture.

Formación

• Leadership of a team or project
• Driving process improvement and operational excellence
• Coaching a team and enabling growth
• Cross-team collaboration to enable Aztec's ambitions

Responsabilidades

• Act as first point of contact for a number of clients
• Signatory on payments and administration while adhering to policies and guidelines
• Ensure ISAE controls evidenced via core workflows (ViewPoint)
• Manage client work: fund/corporate administration, cash flow, payments, reporting, client queries
• On-board new clients: formations, migrations, bank accounts
• Set up and maintain client data in internal systems
• Perform client reviews

Descripción del empleo

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role

As a Manager / Manager II (Band 3), you will be responsible for the leadership of a team or project, driving process improvement, operational excellence and contributing towards broader team strategies. This will be achieved through leading, motivating and coaching a team that is focused on outcomes, being open-minded and embracing change whilst valuing diverse perspectives and channelling a 'can-do' attitude. You will support business and people growth through connecting and collaborating across the business to enable Aztec’s future ambitions.

Key Role Responsibilities

• Act as first point of contact for a number of clients
• May act as 4-eyes signatory on payments and administration matters, ensuring that company policies and professional and regulatory guidelines are adhered to, and that a professional quality service is provided to clients and outside contacts
• Ensure all operational procedures and ISAE controls are suitably evidenced via workflows in the core administration system (ViewPoint)
• Manage client work including various fund and corporate administration activities such as calls and distributions, cash flow monitoring, payments, investor and client reporting and hoc client queries
• Manage the orderly and timely on-boarding of new clients including company formations, entity migrations and the opening of bank accounts
• Set up and maintain all client data on internal systems
• Perform client reviews

We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer for our permanent roles:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On-site parking

With an ambitious vision for further growth, we’re always on the lookout for bright individuals to join our journey. Progress your career with a company that will support you every step of the way.

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-to-long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join us and discover what makes us the bright alternative.