Client Onboarding Analyst: Risk-Minded & Detail-Driven

Citi; Bogotá; Sur place; COP 40 000 000 - 60 000 000; Plein temps

Résumé du poste

Citi Colombia is seeking a Client Onboard Intermediate Analyst to support timely and accurate account opening and maintenance functions. You will interact with clients, issue documentation, and manage diverse onboarding tasks to ensure high service quality.

The role requires attention to detail, English proficiency (written and spoken), and the ability to operate with limited supervision in a fast-paced environment within Colombia. This is a full-time on-site position based in Bogotá.

Qualifications

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Proficient in Microsoft Office Applications. Exposure to Client interaction
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient knowledge of English (written and spoken).

Responsabilités

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end to end product knowledge.
• Understands client requirements and implement them correctly.
• Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drive process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Connaissances

Excellent communication

English proficiency

MS Office

Independent worker

Client interaction

Formation

Bachelor's degree or equivalent

C1 English

Outils

Microsoft Office

Description du poste

Citi Colombia is seeking a Client Onboard Intermediate Analyst to support timely and accurate account opening and maintenance functions. You will interact with clients, issue documentation, and manage diverse onboarding tasks to ensure high service quality.

The role requires attention to detail, English proficiency (written and spoken), and the ability to operate with limited supervision in a fast-paced environment within Colombia. This is a full-time on-site position based in Bogotá.