Strategic Client Onboarding Analyst

12240 Colrepfin Ltda; Girardot; On-site; COP 45,000,000 - 75,000,000; Full time

Job summary

Citi Colombia is seeking a Client Onboard Intermediate Analyst to support onboarding activities, documentation review, and account maintenance with attention to detail and customer-focused service. The role emphasizes independent problem-solving, collaboration across teams, and adherence to regulatory controls.

The position requires 2-5 years in related roles, strong English communication, and proficiency with MS Office.

Qualifications

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Proficient in Microsoft Office Applications. Exposure to Client interaction.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient knowledge of English (written and spoken).

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end to end product knowledge.
• Understands client requirements and implement them correctly.
• Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drive process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Skills

Communication skills

MS Office

English (C1)

Analytical thinking

Onboarding experience

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Data analysis tools

Job description

Citi Colombia is seeking a Client Onboard Intermediate Analyst to support onboarding activities, documentation review, and account maintenance with attention to detail and customer-focused service. The role emphasizes independent problem-solving, collaboration across teams, and adherence to regulatory controls.

The position requires 2-5 years in related roles, strong English communication, and proficiency with MS Office.