Client-Facing Payments Solutions Analyst

RS2; Bogotá ciudad; Sur place; COP 60 000 000 - 100 000 000; Plein temps

Résumé du poste

RS2 is seeking a Business Support Analyst – Client Focus with a minimum of 3 years' experience in the card payments field. This hybrid role blends Business Analysis, Client Relationship Management, Service Delivery and Production Support, overseeing the full client lifecycle from requirements gathering to post-go-live support.

Working primarily onsite at the client premises, you will coordinate change requests, support testing and releases, manage incidents and service requests, monitor SLAs,

Qualifications

• Minimum 3 years experience in card payments.
• Strong SQL and data-informed decision making.
• Experience with client lifecycle and service delivery.
• Willingness to work on-site in client premises.

Responsabilités

• Manage client relationships and act as trusted advisor.
• Gather, analyse, and document business requirements for changes.
• Coordinate delivery activities, testing, user acceptance testing (UAT), and release management processes.
• Support solution configuration, validation, and implementation activities.
• Act as the primary coordination point for production incidents, service requests, and operational escalations.
• Provide regular status updates and operational oversight for assigned clients.

Connaissances

SQL

Stakeholder mgmt

Requirements analysis

UAT

Formation

Bachelor's degree in IT/CS

Outils

RS2 platform

Description du poste

RS2 is seeking a Business Support Analyst – Client Focus with a minimum of 3 years' experience in the card payments field. This hybrid role blends Business Analysis, Client Relationship Management, Service Delivery and Production Support, overseeing the full client lifecycle from requirements gathering to post-go-live support.

Working primarily onsite at the client premises, you will coordinate change requests, support testing and releases, manage incidents and service requests, monitor SLAs,