Chief DevOps Engineer - Amazon Connect

EPAM Systems, Inc.; Colombia; A distancia; COP 383.939.000 - 511.918.000; Jornada completa

Descripción de la vacante

EPAM Systems, Inc. is seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform.

You will drive mature DevOps and IaC standards, taking solutions from concept to production while enforcing engineering best practices. The role focuses on end-to-end platform architecture, security, and operational reliability across AWS services, with hands-on CI/CD and scripting to enable scalable, auditable deployments.

Formación

• 7+ years of Amazon Connect experience in enterprise environments.
• Strong AWS architecture experience with serverless patterns.
• Proven leadership in platform modernization and technical direction.
• Hands-on CI/CD experience designing and operating Git-driven pipelines.
• Infrastructure as Code expertise with AWS CloudFormation.
• Advanced scripting in Python, PowerShell, or Bash.
• Upper-Intermediate English proficiency (B2).

Responsabilidades

• Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model.
• Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations.
• Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning.
• Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components.
• Develop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environments.
• Automate deployments and governance to improve reliability, auditability, and release consistency.
• Troubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrations.
• Establish operational standards for monitoring, incident response, and continuous improvement

Conocimientos

Amazon Connect

AWS architecture

Leadership

CI/CD

Git workflows

IaC

Python

PowerShell

Bash

SRE practices

Herramientas

Git

Octopus Deploy

AWS CloudFormation

Descripción del empleo

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.ResponsibilitiesLead end-to-end design of the Amazon Connect platform architecture, security, and operational modelBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDefine and enforce Git-driven engineering practices such as branching, code reviews, and versioningDesign and operate CI/CD pipelines that automate build, test, and release workflows for platform componentsDevelop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environmentsAutomate deployments and governance to improve reliability, auditability, and release consistencyTroubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrationsEstablish operational standards for monitoring, incident response, and continuous improvementRequirementsExtensive Amazon Connect experience (7+ years) in enterprise environmentsStrong AWS architecture experience including serverless and event-driven patternsProven leadership experience owning platform modernization and technical directionHands-on CI/CD experience designing and operating Git-driven pipelinesInfrastructure as Code expertise with AWS CloudFormation and IaC development and maintenanceStrong troubleshooting skills across cloud services, integrations, networking, and applicationsAdvanced scripting skills in Python, PowerShell, or BashUpper-Intermediate English proficiency (B2)Nice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experienceWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.