Case Manager with Personal Injury (ITG)

Solvo Global; Perímetro Urbano Barranquilla; Presencial; COP 20.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

A legal services company is looking for a Case Manager to handle personal injury cases efficiently and professionally. The ideal candidate will manage case documentation, coordinate with attorneys, and maintain strict confidentiality. Successful candidates must have a minimum of one year experience with personal injury cases, strong organizational skills, and excellent communication abilities. The role involves preparing legal documents, communicating with clients, and supporting attorneys throughout the case lifecycle.

Formación

• Minimum 1 year of experience with personal injury cases.
• Proficiency in relevant case management software and databases.
• Ability to maintain strict confidentiality and adhere to privacy laws.

Responsabilidades

• Prepare medical summaries and legal documents for attorney review.
• Maintain confidentiality in compliance with attorney-client privilege.
• Communicate with clients to gather updated medical treatment details.
• Assist attorneys with communications with clients and providers.
• Organize and process medical records and case-related documents.
• Support preparation for legal proceedings as directed.

Conocimientos

Proficiency with case management software

Strong understanding of legal forms

Experience with personal injury cases

Strong organizational skills

Excellent written and verbal communication skills

Strong critical thinking and problem-solving abilities

Descripción del empleo

Case Manager

The Case Manager supports the Team’s Mission, Brand Promise, and Core Values by managing personal injury cases with professionalism, accuracy, and efficiency. This on‑site role provides remote support to the client while preparing case documentation, coordinating with attorneys, and delivering exceptional service to clients throughout the case lifecycle. Responsibilities include maintaining strict confidentiality, managing case information, and ensuring seamless communication between all parties involved.

Responsibilities

• Prepare medical summaries, claims correspondence, and legal documents for attorney review.
• Maintain strict confidentiality in compliance with attorney‑client privilege and privacy laws.
• Communicate with clients to gather updated medical treatment details, work status, and other relevant information.
• Notify attorneys of any changes, concerns, or new information affecting the case.
• Assist attorneys with written and verbal communications with clients, adjusters, and medical providers.
• Gather, organize, and process medical records, bills, and case‑related documents promptly.
• Support preparation for legal proceedings, including submitting forms and documentation as directed.
• Review and process incoming mail; update case files and inform attorneys of pertinent information.
• Confirm balances and expenses and prepare settlement documents for attorney review.
• Utilize case management software and related tools to efficiently manage caseloads.
• Collaborate with team members and provide backup support when needed (e.g., client meetings, calls).
• Mentor and guide junior team members as requested by leadership.
• Perform additional duties as assigned by the manager.

Hard Skills

• Proficiency with case management software, databases, and document‑handling systems.
• Strong understanding of legal forms, personal injury procedures, and confidentiality requirements.
• Experience with personal injury cases (minimum 1 year).
• Strong organizational and data management skills.

Soft Skills

• Excellent written and verbal communication skills.
• Professionalism, discretion, and ethical judgment.
• Strong critical thinking and problem‑solving abilities.
• Ability to multitask and adapt in a fast‑paced, client‑focused environment.
• Collaborative mindset with strong customer‑service orientation.
• Reliable, detail‑oriented, and able to work independently.