Brand-Driven Social Media Support Specialist

Sutherland

Bogotá ciudad

Presencial

COP 20.088.000 - 31.248.000

Jornada completa

Hace 7 días

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Descripción de la vacante

Lenovo is seeking a Social Media Customer Support Consultant to act as a frontline brand representative across social channels. You will deliver empathetic, policy‑compliant responses while guiding customers to appropriate service options and maintaining a positive customer experience.

Strong written communication and familiarity with social platforms are essential. The role emphasizes troubleshooting, trend identification, and collaboration with Voice of the Customer initiatives to improve

Formación

1–2 years in customer service, technical support, social media or digital engagement.
Experience with social media platforms and public-facing support is preferred.
SLA-driven customer support experience is a plus.
Bachelor’s degree or college coursework in relevant fields is preferred.

Responsabilidades

Respond to inquiries and service requests through social media, online communities and reviews.
Provide brand-aligned, empathetic responses in public and private channels.
Guide customers to the right support path based on issue type and product entitlement.
Troubleshoot issues and escalate when necessary to maintain customer satisfaction.
Identify trending issues, sentiment shifts, and potential service-impacting events.
Maintain professional tone and protect privacy across digital channels.