Billing & Revenue Operations Lead - LATAM

Geeks on Site; Colombia; Remote; COP 247,176,000 - 388,420,000; Full time

Benefits offered by this job

Remote role

USD salary

LATAM-based candidate preferred

Global/intl team exposure

Structured finance team

Job summary

Geeks on Site, part of The Otte Polo Group, seeks a Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations. This hands-on leadership role combines team management with active involvement in billing activities, reconciliations, issue resolution, and process automation.

The ideal candidate has 3-5+ years in billing/revenue operations, strong analytical skills, advanced Excel/Sheets, and proven cross-functional collaboration across Finance,

Qualifications

• Bachelor's degree in Accounting, Finance or related field.
• 3-5+ years in billing, revenue operations, or related financial ops.
• Experience supervising a team and handling complex billing issues.
• Strong understanding of billing processes, controls and reconciliations.
• Advanced Excel/Google Sheets skills with data analysis.
• Excellent written and verbal communication in English.

Responsibilities

• Oversee end-to-end billing operations with accuracy and timeliness.
• Lead and coach the Billing team with KPIs and accountability.
• Perform reconciliations, discrepancy resolution, and critical tasks as needed.
• Establish billing controls, SOPs, and scalable processes.
• Identify revenue leakage and ensure accurate revenue reporting.
• Collaborate with Accounting, Operations, Sales, and Collections on issues.

Skills

Billing Operations

Team Leadership

Financial Analysis

English Communication

Excel/Sheets Proficiency

Education

Bachelor's degree in Accounting/Finance

Tools

QuickBooks Online

Zoho Books

ERP Systems

Pivot Tables

VLOOKUP/LOOKUP

Job description

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

Job Overview

We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations.

This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed.

Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives.

Key Responsibilities

• Billing Operations & Revenue Accuracy
• Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing
• Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed
• Establish and maintain billing controls, procedures, and quality standards
• Revenue Assurance & Financial Controls
• Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies
• Perform regular reconciliations between operational systems, billing platforms, and accounting records
• Collaborate with Accounting to support accurate revenue reporting and month-end closing activities
• Team Leadership & Performance
• Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution
• Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback
• Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency
• Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement
• Process Improvement & Automation
• Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency
• Lead billing automation initiatives, system enhancements, and integration projects
• Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes
• Reporting & Cross-Functional Collaboration
• Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management
• Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture
• Support customer billing dispute resolution and ensure timely communication across departments

Requirements

• Bachelor's degree in Accounting, Finance or a related field
• 3-5+ years of experience in billing, revenue operations, accounting, or related financial operations
• Previous experience supervising a team or leading billing operations
• Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations
• Strong understanding of billing processes, revenue controls, reconciliations, and financial operations
• Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis
• Experience working with accounting, ERP, or billing platforms
• Strong analytical skills and the ability to identify discrepancies across large volumes of transactions. Excellent organizational skills and attention to detail
• Strong written and verbal communication skills in English
• Ability to work independently, take ownership of processes, and collaborate across departments

Preferred Qualifications

• Experience with U.S.-based companies and remote, cross-functional teams
• Experience with recurring, subscription-based, usage-based, or high-volume transactional billing
• Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms
• Previous involvement in billing automation, system integrations, or process improvement projects
• Experience developing SOPs, internal controls, and operational KPIs

Benefits

• 100% Remote Role (LATAM-based candidates preferred)
• Competitive monthly compensation, paid in USD
• Work with a collaborative, international team and gain exposure to multiple U.S. entities
• Opportunity to grow within a company focused on structure, innovation, and operational excellence
• Be part of a finance team that values reliability, learning, and process improvement