Bilingual Ops & Scheduling Virtual Assistant (Remote)

RAM BPO ?; Medellín; A distancia; COP 21.817.800 - 29.518.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation allowance

100% Remote

Descripción de la vacante

RAM BPO is seeking a highly organized, bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations in a 100% remote role. The position focuses on scheduling, attendance follow-up, and effective communication with employees and managers.

Requirements include fluent English and Spanish, prior admin/support or scheduling experience, strong attention to detail, and proficiency with spreadsheets and Connecteam.

Formación

• Fluent English and Spanish (written and verbal).
• Experience in administrative support, operations, scheduling, dispatch, staffing coordination, or similar roles.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to prioritize urgent matters and manage multiple tasks.
• Comfortable with spreadsheets and online systems.
• Professional written communication skills.

Responsabilidades

• Schedule & Shift Coordination: Review daily and upcoming schedules, support updates, coverage needs, and confirm shift details with employees.
• Operations Support: Follow up on availability/attendance, send reminders, maintain spreadsheets and trackers, and support daily admin tasks.
• Connecteam Administration: Review shifts/attendances, follow up on missing clock-ins, update notes, flag discrepancies for management.
• Communication & Follow-Up: Communicate professionally in English and Spanish with employees and managers, escalate urgent issues, and keep management informed.

Conocimientos

English fluency

Spanish fluency

Scheduling

Administrative support

Attention to detail

Organizational skills

Google Sheets

Excel

Connecteam

Herramientas

Connecteam

Descripción del empleo

RAM BPO is seeking a highly organized, bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations in a 100% remote role. The position focuses on scheduling, attendance follow-up, and effective communication with employees and managers.

Requirements include fluent English and Spanish, prior admin/support or scheduling experience, strong attention to detail, and proficiency with spreadsheets and Connecteam.