Bilingual Operations & Scheduling Virtual Assistant (Remote)

RAM BPO ?; Medellín; A distancia; COP 21.817.800 - 29.518.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation allowance

100% Remote

Descripción de la vacante

RAM BPO is seeking a highly organized, bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations in a 100% remote role. The position focuses on scheduling, attendance follow-up, and effective communication with employees and managers.

Requirements include fluent English and Spanish, prior admin/support or scheduling experience, strong attention to detail, and proficiency with spreadsheets and Connecteam.

Formación

• Fluent English and Spanish (written and verbal).
• Experience in administrative support, operations, scheduling, dispatch, staffing coordination, or similar roles.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to prioritize urgent matters and manage multiple tasks.
• Comfortable with spreadsheets and online systems.
• Professional written communication skills.

Responsabilidades

• Schedule & Shift Coordination: Review daily and upcoming schedules, support updates, coverage needs, and confirm shift details with employees.
• Operations Support: Follow up on availability/attendance, send reminders, maintain spreadsheets and trackers, and support daily admin tasks.
• Connecteam Administration: Review shifts/attendances, follow up on missing clock-ins, update notes, flag discrepancies for management.
• Communication & Follow-Up: Communicate professionally in English and Spanish with employees and managers, escalate urgent issues, and keep management informed.

Conocimientos

English fluency

Spanish fluency

Scheduling

Administrative support

Attention to detail

Organizational skills

Google Sheets

Excel

Connecteam

Herramientas

Connecteam

Descripción del empleo

Bilingual Operations & Scheduling Virtual Assistant (English / Spanish)

Remote | Full-Time

Salary: COP $2,300,000 + Transportation Allowance

Schedule: Monday to Friday, 12:00 PM - 8:00 PM

About The Role

We're looking for a highly organized and detail-oriented Bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations. This role is ideal for someone who enjoys structure, thrives in fast-paced environments, and can effectively manage multiple priorities while maintaining professional communication with employees and managers.

Responsibilities

Schedule & Shift Coordination

• Review daily and upcoming schedules.
• Support shift updates, call-outs, and coverage needs.
• Coordinate replacement coverage and communicate schedule changes.
• Confirm shift details, including time, location, and assigned employee.
• Maintain accurate scheduling records.

Operations Support

• Follow up on employee availability and attendance.
• Send reminders and operational updates.
• Maintain spreadsheets, trackers, and operational notes.
• Support additional day-to-day administrative tasks.

Connecteam Administration

• Review shifts, punches, and attendance information.
• Follow up on missing clock-ins and attendance issues.
• Update notes and scheduling details.
• Flag discrepancies requiring management review.

Communication & Follow-Up

• Communicate professionally with employees and managers in both English and Spanish.
• Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns.
• Keep management informed about pending items and completed tasks.

Requirements

• Fluent English and Spanish (written and verbal)
• Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles
• Strong attention to detail and ability to follow processes
• Excellent organizational and follow-up skills
• Ability to prioritize urgent matters and manage multiple tasks
• Comfortable working with spreadsheets and online systems
• Professional written communication skills

Preferred Qualifications

• Experience with Connecteam or similar workforce management systems
• Experience supporting service-based industries such as cleaning, staffing, healthcare, transportation, or field operations
• Experience managing schedules, attendance follow-up, and coverage coordination
• Experience with Google Sheets and Excel

What We're Looking For

• Detail-oriented and process-driven
• Reliable and responsive
• Strong written communication skills
• Good judgment and problem-solving abilities
• Ability to work independently after training
• Comfortable with accountability and structured processes

Why Join Us?

• 100% Remote
• COP $2,300,000 + Transportation Allowance
• Monday to Friday | 12:00 PM - 8:00 PM
• Stable and growing work environment
• Collaborative team culture

If you're organized, proactive, and enjoy keeping operations running smoothly, we'd love to hear from you!