Customer Service Representative

Resolv Global; Santo Tomás; In loco; COP 32.294.000 - 37.073.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

On-site in Barranquilla

Descrizione del lavoro

Resolv Global is hiring Customer Service Representatives for an on-site role in Barranquilla, Colombia, to support international client operations. Strong English communication and a customer-first mindset are essential to succeed in a fast-paced BPO environment.

Ideal candidates will handle inquiries, resolve issues, and maintain professionalism across multiple systems while delivering high-quality service. Paid training and full-time on-site engagement are provided for the right individuals.

Competenze

• Experience in BPO, call center, or customer service environments.
• Strong spoken and written English communication.
• Excellent customer service and interpersonal skills.
• Ability to multitask and navigate multiple systems.
• Detail-oriented, professional, reliable.

Mansioni

• Communicate professionally with customers and resolve inquiries.
• Deliver high-quality service in a fast-paced environment.
• Follow structured processes and maintain service standards.
• Work on-site in Barranquilla and participate in training.

Conoscenze

Customer service

English proficiency

Problem-solving

Communication skills

Multitasking

Attention to detail

Team player

Descrizione del lavoro

We are hiring Customer Service Representatives in Barranquilla to support international customer service operations.

This on-site opportunity is ideal for customer-focused professionals with strong English communication skills, a problem-solving mindset, and the ability to deliver excellent service in a fast-paced BPO or customer support environment.

We are looking for reliable, motivated individuals who can communicate professionally, handle customer inquiries, resolve issues, and adapt to structured processes while maintaining high service standards.

Compensation & Engagement

• USD $5.57 per hour
• Paid weekly in arrears
• Independent Contractor engagement
• Full-time, on-site opportunity in Barranquilla
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• This role requires strong spoken and written English.
• All resumes must be submitted in English.
• Applicants must be willing and able to work on-site in Barranquilla.
• Candidates must complete all required hiring stages to be considered for advancement.
• Incomplete applications may be excluded from consideration.

Requirements

What We're Looking For

• Previous experience in BPO, call center, or customer service environments.
• Strong spoken and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• The ability to multitask and navigate multiple systems.
• Attention to detail, accuracy, and professionalism.
• A dependable, customer-focused approach to work.
• Willingness and ability to work on-site in Barranquilla.

Experience Backgrounds We Welcome

We encourage applications from candidates with experience in:

• Customer service and customer support
• Technical support and troubleshooting
• Healthcare and patient support
• Billing and account support
• Sales and appointment scheduling
• Collections and payment support
• Administrative support
• Live chat and email support
• Retention, escalations, and complaint resolution
• Inbound and outbound calling
• BPO and call center operations

Candidates do not need experience in every area listed. We value strong customer service fundamentals, communication skills, and the ability to learn new systems and processes.