Bilingual AI-Driven Product Operations Lead (Fintech)

Majority; Colombia; Presencial; COP 217.980.000 - 342.540.000; Jornada completa

Descripción de la vacante

MAJORITY is seeking a Product Operations Analyst to optimize banking and telecom processes, integrate AI across operations, and collaborate with Product and Customer Service teams to deliver a best-in-class customer experience.

The role is based in our Wynwood office in Miami, Florida, requiring in-person presence and strong cross-functional collaboration to drive onboarding, adoption, retention, and CIP monitoring across products.

Formación

• 2+ years of fintech operations, data analysis, relationship management, process development or automation.
• Bachelor’s degree in analytics, science, engineering, business, digital design or relevant field.
• Experience with cross-border markets and B2C products.
• Some Python coding experience is helpful for interfacing tools.

Responsabilidades

• Monitor operational performance of products and features with Product and Engineering.
• Implement AI and automation to scale operations and empower the Escalations team.
• Collaborate with Customer Service to improve volumes, resolution quality, and efficiency.
• Work with Risk, Compliance, Product and Engineering to analyze behavior and maintain customer happiness.
• Lead communications with operational partners and providers.
• Assist initiatives to reduce downtime, improve stability and implement automations.

Conocimientos

Bilingual Spanish/English

Communication skills

Proactive

AI in operations

Customer-focused

Educación

Bachelor’s degree in analytics/science/engineering/business/digital design

Herramientas

n8n

Looker

Intercom

Datadog

Jira

Descripción del empleo

MAJORITY is seeking a Product Operations Analyst to optimize banking and telecom processes, integrate AI across operations, and collaborate with Product and Customer Service teams to deliver a best-in-class customer experience.

The role is based in our Wynwood office in Miami, Florida, requiring in-person presence and strong cross-functional collaboration to drive onboarding, adoption, retention, and CIP monitoring across products.