International Benefits Analyst

Arthur J. Gallagher & Co. (AJG); Bogotá ciudad; On-site; COP 42,000,000 - 70,000,000; Full time

Job summary

Gallagher is seeking a detail-oriented International Benefits Analyst to support the delivery of high-quality client service within our Benefits practice in Bogotá. You will ensure accuracy, compliance, and timely execution of benefit plan administration activities, including document review, renewals, reporting, and client communications.

The ideal candidate is highly organized, enjoys working with data, and thrives in a fast-paced environment where attention to detail and client service

Qualifications

• Bachelor's degree in Business Administration, Insurance, Finance, or a related field preferred.
• Minimum of 2 years of experience in client service, benefits administration, insurance, account management support, or a related role.
• Experience working with benefit plans, renewals, or client administration processes is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience using client management systems, reporting tools, or CRM platforms.
• Advanced English proficiency required.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.

Responsibilities

• Review and analyze benefit plan documents for discrepancies and compliance.
• Communicate with internal stakeholders and clients to clarify discrepancies and obtain information.
• Populate, update, and maintain renewal documents with accurate data.
• Prepare professional presentations and client-ready materials for meetings, renewals, and reviews.
• Maintain accurate client records and update coverage information in systems.
• Coordinate with internal teams to ensure timely renewals and policy updates.
• Facilitate monthly delivery of client communications and disclosures.
• Ensure all client documentation is complete and delivered on time.
• Generate and distribute monthly reports on metrics and activity.
• Support client communications related to renewals and documentation.

Skills

Advanced English

Client service

Attention to detail

Time management

Education

Bachelor's degree in Business Administration, Insurance, Finance, or a related field

Tools

Microsoft Excel

PowerPoint

CRM platforms

Microsoft Copilot

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Gallagher is seeking a detail-oriented and analytical International Benefits Analyst to support the delivery of high-quality client service within our Benefits practice. This role plays a key part in ensuring the accuracy, compliance, and timely execution of benefit plan administration activities, including document review, renewals, reporting, and client communications. The ideal candidate is highly organized, enjoys working with data and documentation, and thrives in a fast-paced environment where attention to detail and client service excellence are essential. This position offers the opportunity to collaborate with internal consultants, analysts, and clients while supporting the delivery of tailored insurance and benefits solutions.

How you'll make an impact

• Review and compare benefit plan documents to identify discrepancies and ensure compliance with client requirements.
• Communicate with internal stakeholders and clients to clarify discrepancies and obtain required information.
• Populate, update, and maintain renewal documents with accurate and up-to-date data.
• Prepare professional presentations and client-ready materials for meetings, renewals, and internal reviews.
• Maintain accurate client records and update coverage information within client management systems.
• Coordinate with internal teams to ensure timely processing of renewals and policy updates.
• Facilitate the monthly delivery of Client Coverage Acknowledgements (CCA) and Compensation Disclosure documentation.
• Ensure all client documentation is complete, accurate, and delivered within established timelines.
• Generate, analyze, and distribute monthly reports, including business metrics, client activity, and operational reporting.
• Support internal and external client communications related to renewals, documentation, and ongoing service activities.

About you

• Bachelor's degree in Business Administration, Insurance, Finance, or a related field preferred.
• Minimum of 2 years of experience in client service, benefits administration, insurance, account management support, or a related role.
• Experience working with benefit plans, insurance documentation, renewals, or client administration processes is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience using client management systems, reporting tools, or CRM platforms.
• Familiarity with Microsoft Copilot or other AI-powered productivity tools is preferred.
• Advanced English proficiency required.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work collaboratively with cross-functional teams while maintaining a high degree of accuracy and professionalism.