Azure-Driven .NET & SQL Support Engineer

Softtek; Colombia; Presencial; COP 110.967.264 - 147.956.352; Jornada completa

Descripción de la vacante

A global IT solutions provider in Colombia is seeking a professional to deliver customer-oriented L1/L2 technical support. The successful candidate will manage incidents and service requests while collaborating with cross-functional teams. Ideal applicants should possess strong skills in incident management, SQL, and experience in version control using Git. Join us to ensure timely issue resolution and enhance customer satisfaction in a dynamic environment.

Formación

• Customer-oriented mindset with experience in L1/L2 support.
• Experience with Incident, Request, and Change Management.
• Strong SQL skills including Oracle and/or SQL Server.

Responsabilidades

• Provide customer-oriented L1/L2 technical support.
• Manage, track, and resolve incidents.
• Handle service requests following defined processes.

Conocimientos

Customer-oriented mindset

Incident Management

Request Management

Change Management

Git usage

Strong SQL skills

ETL creation knowledge

Microsoft .NET coding knowledge

Descripción del empleo

A global IT solutions provider in Colombia is seeking a professional to deliver customer-oriented L1/L2 technical support. The successful candidate will manage incidents and service requests while collaborating with cross-functional teams. Ideal applicants should possess strong skills in incident management, SQL, and experience in version control using Git. Join us to ensure timely issue resolution and enhance customer satisfaction in a dynamic environment.